Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[PODCAST] How to Balance AI With the Need for Human Interaction w/ Stephen Fioretti

AI and Automation

While it’s true that AI is developing rapidly, maybe, just maybe, our fears about the irrelevance of humanity are just a bit to premature?

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Playing Well and Winning Together

Five9

Every day for the past five and a half years at Five9, I’ve had the honor of waking up with the following charter singing in my ears: “Play well and differentiate with others.”

Brian Schnack Senior Director, Product Management, CRM and Partner Ecosystem

Brian Schnack is an Iowa-born friend, parent, spouse, rugby teammate, and product manager. He attended West Point (where he moved fast and broke things), graduated from the University of Iowa, and ultimately moved to Santa Cruz. Brian has 20+ years’ experience designing and product managing the world's leading CRM- and Contact Center solutions.

[PODCAST] How AI is Creating Call Center Super Agents pt 1 w/ Stephen Fioretti

AI and Automation

Once upon a time, people worried that ATMs would eliminate the need for human tellers. Well, there are still like 300,000 bank tellers today. So, why do people worry that AIs are going to eliminate call centers?

Michael Rose Senior Director, Brand and Corporate Communications

[LIVE WEBINAR] How Teladoc Health Delivers Seamless Patient Interactions with Five9

Customer/Digital Engagement

On November 6th, join us in a live webinar to learn about Teladoc Health and why they chose to partner with Five9 to provide high quality care for every patient interaction anytime, anywhere and in over 20 languages.

Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

Five9 Provides Frictionless CX at Microsoft Ignite

Cloud

With all the big announcements at Ignite, we figured we’d revisit the fact that your customer and sales teams need the whole picture at their fingertips, regardless of what technology you use to provide that customer experience.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[PODCAST] Why AI is Overhyped, But Underused w/ Brian Atkinson

AI and Automation

Everyone’s got that buzz-term that they’re sick of. That they’d be fine if they never heard again. On a recent episode of the That’s Genius! podcast, Brian Atkinson talked about his role in the EMEA marketplace, partner ecosystems, and shared his least favorite buzz term. What was it?

Michael Rose Senior Director, Brand and Corporate Communications

[WEBINAR] How Analytics can Transform Your Customer Experience

On October 24th at 10 AM PT/1 PM ET, join our lively discussion with No Jitter and Nemertes Research. In this webinar you’ll learn about 3 key customer transformation projects relating to analytics that are tied to improving customer satisfaction, customer effort scores and net promoter score, as well as reducing agent turnover.

Peter Milligan Senior Product Marketing Manager

Five9 Blog

[PODCAST] How to Balance AI With the Need for Human Interaction w/ Stephen Fioretti

Playing Well and Winning Together

[PODCAST] How AI is Creating Call Center Super Agents pt 1 w/ Stephen Fioretti

[LIVE WEBINAR] How Teladoc Health Delivers Seamless Patient Interactions with Five9

Five9 Provides Frictionless CX at Microsoft Ignite

[PODCAST] Why AI is Overhyped, But Underused w/ Brian Atkinson

[WEBINAR] How Analytics can Transform Your Customer Experience

Call 1-800-553-8159 to learn more about Five9