Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Consistency is Key – Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America

Five9

When contact center executives and IT leaders start vetting cloud contact center solutions, it’s only a matter of minutes before someone asks where we are placed on the Gartner Magic Quadrant. And, that’s no surprise to anyone in the industry.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

[WEBINAR] 4 Ways to Modernize Your CX Now

How can organizations differentiate their business? It’s quite simple: offer the lowest prices or deliver extraordinary customer experiences.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Blast Off to Zoomtopia

Events

Houston… We have a... change of plans. We are heading to San Jose, California! In T-minus four days, the third annual Zoomtopia is set to take off at the San Jose McEnery Convention Center and Five9 is a proud sponsor of this year’s event.

Five9

[PODCAST] 3 Trends to Watch in the Travel Personalization Industry w/ Mark Jordan and Richard Crowther

Customer/Digital Engagement

With our modern on-demand mentality, it’s sometimes difficult for travel websites or apps to give us exactly what we want. As travel service providers, we want to customize the user’s experience as much as possible, but also keep the cost down.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

The Importance of Empowering Your Contact Center Agents

Your agents ARE your customer experience. It’s as simple as that. For customers, the agent helping them often makes or breaks their customer experience.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

[PODCAST] What You Need to Know About Latin America’s Cloud Technology Landscape w/ Raphael Spinelli

Cloud

Latin American countries tend to be 4 or 5 years behind developed regions in adopting new technology. Nonetheless, there is a growing interest in improving customer experience through cloud services. Raphael Spinelli, CEO of Optimi Solutions, fills us in on the current landscape of cloud tech in Latin American countries.

Five9

[PODCAST] Why You Should Consider a Customer Advocacy Program w/ Cindy Seto

Five9

What exactly is customer advocacy? It can be a little difficult to define.

Michael Rose Senior Director, Brand and Corporate Communications

Five9 Blog

Consistency is Key – Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America

[WEBINAR] 4 Ways to Modernize Your CX Now

Blast Off to Zoomtopia

[PODCAST] 3 Trends to Watch in the Travel Personalization Industry w/ Mark Jordan and Richard Crowther

The Importance of Empowering Your Contact Center Agents

[PODCAST] What You Need to Know About Latin America’s Cloud Technology Landscape w/ Raphael Spinelli

[PODCAST] Why You Should Consider a Customer Advocacy Program w/ Cindy Seto

Call 1-800-553-8159 to learn more about Five9