Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Do You Need To Change Your Mindset When Working For A Global Company?

Five9

I have been with Five9 now for 3.5 years and can say I have never had a boring moment. Helping the company grow from a US-centric business to a global player has been one of the highlights in my career. Today, I am sharing my top six tips for working for a global company:

Sabine Winterkamp Vice President of International Marketing

5 Customer Experience Pitfalls to Avoid w/ Darryl Addington

Customer/Digital Engagement

There are a lot of places your CX strategy can fall short. Many times, the success of your organization can teeter on whether you address potential CX pitfalls or not. Lucky for us, Darryl Addington, the Director of Product Marketing at Five9, lays out 5 CX pitfalls to avoid.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Class of 2019 Interns: Summer in Review

Five9

As summer comes to a close, our interns are preparing for their fall schedules and heading back to university. Below our Class of 2019 interns are sharing their highlights from their time at Five9:

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Elevate your Self-Service Experience with Intelligent Virtual Agents

AI and Automation

Five9 has partnered with Inference Solutions to offer AI-powered virtual agents in the Five9 Intelligent Contact Center. Let’s take a closer look at how IVAs can improve your service outcomes.

Callan Schebella CEO, Inference Solutions

Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.

[PODCAST] Everything You Need to Know About Continuous Release Marketing w/ Ryan Kam

Five9

“What was true six months ago, is no longer true today.” Isn’t that the truth. Modern marketers can no longer depend on specializing in one discipline. You have to understand every touchpoint in the customer’s journey to be really successful.

Michael Rose Senior Director, Brand and Corporate Communications

Your Agents are Your Customer Experience

Employee Engagement

The role of the contact center is crucial for businesses. In today’s digital economy, for many companies the only time a consumer engages with them is through the contact center which has become the front door and face of the business. Customer service agents are now responsible for their brand’s customer experience as fewer and fewer consumers engage face-to-face with an employee in a store or branch.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

[PODCAST] Why It’s Time to Get Serious About the Customer Experience w/ Nitin Badjatia

Customer/Digital Engagement

What’s your most standout “customer experience” experience? Maybe you think of a fantastic interaction you had with a company. One where they went above and beyond. But more than likely, you think of a time when you were drug over the coals. Given the runaround.

Michael Rose Senior Director, Brand and Corporate Communications

Five9 Blog

Do You Need To Change Your Mindset When Working For A Global Company?

5 Customer Experience Pitfalls to Avoid w/ Darryl Addington

Class of 2019 Interns: Summer in Review

Elevate your Self-Service Experience with Intelligent Virtual Agents

[PODCAST] Everything You Need to Know About Continuous Release Marketing w/ Ryan Kam

Your Agents are Your Customer Experience

[PODCAST] Why It’s Time to Get Serious About the Customer Experience w/ Nitin Badjatia

Call 1-800-553-8159 to learn more about Five9