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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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[PODCAST] Emerging Trends in Customer Experience and the Contact Center w/ Zeus Kerravala

One bad experience. That’s all it takes to lose the loyalty of the modern buyer. And, unfortunately, most of those bad experiences can be directly linked to a lousy customer service encounter.
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[LIVE WEBINAR] 5 Contact Center Predictions That Will Impact 2020

As 2019 draws to an end, it is evident that consumers are demanding better customer service than ever before.
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Don’t Let Your Customers Wait On Hold

My experience with customer support, a family death, and realizing the CX industry has a long way to go.
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[PODCAST] Reinforcement, not Replacement: The First 90 Days at Five9 w/ Anand Anand Chandrasekaran

Let’s quit resisting AI, and embrace it for what it really is. Not a replacement, but a reinforcement.
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[PODCAST] Acquisitions and APIs: The First 90 Days at Five9 (pt 1) w/ Anand Chandrasekaran

You know when you start a new job and you get a learning period? That time where you soak in knowledge and just sort of figure out what is going on? Anand Chandrasekaran didn’t get that.
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[LIVE WEBINAR] 5 Trends in AI Innovation to Create an Intelligent Cloud Contact Center

Empowering agents with artificial intelligence (AI) is revolutionizing the customer and agent experience. By removing repetitive, mundane tasks, AI innovation will give agents the additional time they need to interact with customers’ on a human level and to personalize the customer service process.
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Five9 Partners with Google Cloud to Provide Extraordinary Customer Experiences

Google Cloud announced that its Cloud Contact Center AI (CCAI) solution has become generally available on November 14th, 2019. Five9, as a CCAI-ready partner, has built an integration to CCAI and we are proud to share that we started our first customer implementation at an industry leading streaming entertainment provider, in partnership with a leading CRM provider.

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