Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 Women In Tech: Valerie Barlow

Five9

Last month, I had the pleasure of introducing you to our Five9 Women in Technology President, Ariana Karzai. Next stop on our Five9 WiT spotlight tour, you will be meeting Valerie Barlow – Five9 Corporate Events Manager and active member of our Five9 WiT group.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

[PODCAST] Developing a Maniacal Customer Focus w/ Jake Butterbaugh

Cloud

Are you working on initiatives to make sure that you’re accessible and easy to do business with? Jake Butterbaugh says if you meet these three needs, you’ll be well on your way to delivering great customer service.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Industry Pioneer in Auto Auctions, KAR Global, Deploys Five9 and ServiceNow to Improve Customer Service and Streamline Operations Across 75 Countries

Five9 is proud to share that auto auction industry pioneer, KAR Global, deployed Five9 and ServiceNow to drive a unified, simplified, and seamless customer and employee experience globally across its more than 200 operating location.

Brian Schnack Senior Director, Product Management, CRM and Partner Ecosystem

Brian Schnack is an Iowa-born friend, parent, spouse, rugby teammate, and product manager. He attended West Point (where he moved fast and broke things), graduated from the University of Iowa, and ultimately moved to Santa Cruz. Brian has 20+ years’ experience designing and product managing the world's leading CRM- and Contact Center solutions.

Customer Spotlight Webinar: How BISSELL Personalized Customer Experiences with Five9

Everyone remembers their first pet and the excitement it brings when you welcome them into your home.

Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

More Choice, More Flexibility and More Freedom with Five9 Network

Employee Engagement

I had the opportunity to speak with Matt Parker, Enterprise Sales Director and Mike Giffin, Solutions Architect at Five9, about a little topic called, ‘Network Connectivity’ – and what it means for the contact center. As a marketer, this isn’t a topic I hear a lot about so when I came up I naturally became interested.

Paul Cowman Senior Director of Digital Marketing

With over 15 years of experience in digital media, Paul Cowman heads up the demand generation team at Five9.

Five9 Women in Tech: Ariana Karzai

Five9

I am excited to introduce our new Five9 Women in Technology (WiT) Spotlight series! Every other week, I will introduce you to one of our amazing female Five9ers, who are making an impact in the tech industry.