During 2020 we will continue to explore the importance of the contact center in providing a more human experience and how technologies like AI will help empower this. This podcast series is dedicated to all practitioners that are committed to providing great customer service to their customers.
Are there differing CX expectations from those who live in the city versus those that are in the suburbs or rural areas? Do customers really have different expectations based on where they are and live?
I spoke a few weeks ago at CCW2019 in Berlin about “The Voice of the Customer.” In essence, we discussed if CX is still important and how should organizations strive to continuously improve their customer experience offerings from their call centers, and how it measuring up towards today’s customer expectations.
Five9 CMO, Ryan Kam, shared his thoughts on zero distance from your customers, the heart of businesses and the evolving landscape of technology. Today, we are recapping his interview with the hosts, Lisa Martin and Stu Miniman, on theCUBE. Here are the highlights:
As consumers expectations are constantly changing, how do companies prepare to meet their customers’ ever evolving needs? What are the latest trends in customer experience and how can companies use this information to enhance their contact center?
Recently, Jonathan sat down with John Furrier, Co-CEO at theCUBE, to discuss his move to Five9, the cloud, and the future of the contact center. Below Jonathan shares what AI means for the contact center: