Next month, we will be packing up our bags and heading out for some sunshine and palm trees at Enterprise Connect 2019 in Orlando, Florida. This year, Five9 is proud to bring theCUBE to #EC19! To kick things off, our CEO Rowan Trollope sat down with John Furrier, Co-CEO at theCUBE, to discuss all things cloud, contact center, and AI.
Check out more of Rowan Trollope's thoughts on the intersection of AI and humans in contact centers by listening to the latest episode of That’s Genius!
Rowan Trollope, our CEO at Five9, and Jonathan Rosenberg, CTO and Head of AI, came on this week’s episode of That’s Genius!, and here’s what they said: Think about how you can strategically place AI to be helpful instead of just inaccurate.
What’s your most standout “customer experience” experience? Maybe you think of a fantastic interaction you had with a company. One where they went above and beyond. But more than likely, you think of a time when you were drug over the coals. Given the runaround.