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Five9 AI Knowledge

Deliver contextual, knowledge-based answers across your CX for faster resolutions.

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Enhance Your Knowledge and Delivery with Generative AI

Real-time knowledge is essential in today's customer journey, but traditional systems require labor-intensive tasks to create, tag, and update articles for accurate answers.

Five9 AI Knowledge combines the power of LLMs and Retrieval Augmented Generation (RAG) technology to transform how businesses deliver contextual information to customers through virtual and live agent interactions.

Join us for a private preview (available for existing IVA and Agent Assist customers).

Explore Features

Harness Valuable Knowledge at the Heart of All Your Interactions

Enhance Your Self-Service Experiences

Five9 AI Knowledge focuses on the core intent of a customer inquiry to deliver contextually relevant, effective answers directly to the customer.

Learn More about IVA Studio 

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Improve the Precision of Your Knowledge

Five9 AI Knowledge Studio offers CX leaders a user-friendly hub for unifying, organizing, and optimizing company-wide knowledge — without the hassle of coding.

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Easily Deliver Custom Responses

GenAI Studio lets you optimize how knowledge is presented to align your brand's voice and customer service standards.

Check Out GenAI Studio

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GenAI Studio

Easily Optimize Your Company Knowledge

  • Precise Contextual Search 

    In real-time, Five9 AI Knowledge comprehends a customer’s request and uses contextual data to search across your company’s data for the most relevant information.

  • Unified Knowledge

    In Knowledge Studio, effortlessly upload knowledge articles, FAQ documents, and product information – all managed in one tool for agents and customers to access the latest information. 

  • GenAI-Powered Knowledge Abstraction

    Five9 AI Knowledge delivers crucial information clearly for both customers and agents, ensuring that answers are accurate, contextually relevant, and easy to understand.

See a Demo

Dive deep into our latest AI trends and Five9 AI Innovations at Five9 AI Day.

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Resources To Help You Get Started

Data Sheet

Five9 AI Knowledge Data Sheet

Read our data sheet to learn how you can deliver contextual, knowledge-based answers to virtual and live agent interactions.

Demo Video

Five9 AI Knowledge Demo Video

Dive deep into how Five9 AI Knowledge makes it easy to enhance your CX.

Report

Frost & Sullivan Report

Harness the potential of GenAI in your contact center by learning how LLMs can improve CX for organizations of all sizes.

We’ll help you find the right strategy and products for your evolving business.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Empower your agents so they can focus on delivering a more human experience.

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Manage your agents with empathy while delivering impact to the business.

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