Thank you to all the participants of the 2023 Five9 CX Bracket Challenge! Below is the
completed bracket with all of the winning priorities listed, as voted on by contact
center professionals. How many priorities did you correctly advance each round?
1 Omnichannel Agent Desktop
4 Motivate with Gamification
2 Automate Agent Workflows
3 Automate Agent Coaching
1 Omnichannel Agent Desktop
2 Automate Agent Workflows
2 Automate Agent Workflows
1 Automate Common Requests
4 Improve IVR Navigation
2 Automate Customer FAQs
3 Notify Customers Proactively
1 Automate Common Requests
3 Notify Customers Proactively
1 Automate Common Requests
THE FINALISTS
2 Automate Agent Workflows
2 Use Conversation Analytics
THE CHAMPION
2 Automate Agent Workflows
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FIVE9 CX Bracket
Challenge Leaderboard
See how you stacked up against the competition on the
Five9 CX Bracket Challenge final leaderboard.
Rank
Username
Score
1
Scott M.
25
2
Jamie B.
23
3
Rich D.
23
4
Marty P.
21
5
Max B.
21
6
Tory H.
20
7
Becky D.
20
8
Greg H.
19
9
Michael M.
18
10
Matthew R.
18
WEBINAR
Watch as our Expert Panel breaks down all the results of this
year’s Five9 CX Bracket Challenge - including the biggest upsets,
the final results and much more!