Thank you to all the participants of the 2023 Five9 CX Bracket Challenge! Below is the
completed bracket with all of the winning priorities listed, as voted on by contact
center professionals. How many priorities did you correctly advance each round?

Improve Agent Service
1 Omnichannel Agent Desktop 76%
4 Motivate with Gamification24%
2 Automate Agent Workflows 70%
3 Automate Agent Coaching 30%
1 Omnichannel Agent Desktop 39%
2 Automate Agent Workflows 61%
2 Automate Agent Workflows 65%
Contact Center Orchestration
1 Improve System Integration 47%
1 Improve System Integration 52%
2 Increase Security 48%
1 Improve System Integration 67%
4 Enable Hybrid or WFH 33%
2 Increase Security 51%
3 Increase Compliance 49%
Improve Customer Self Service
1 Automate Common Requests 74%
4 Improve IVR Navigation 26%
2 Automate Customer FAQs 37%
3 Notify Customers Proactively 63%
1 Automate Common Requests 64%
3 Notify Customers Proactively 36%
1 Automate Common Requests 35%
Insights & Understanding
2 Use Conversation Analytics 53%
1 Map the Customer Journey 36%
2 Use Conversation Analytics 64%
1 Map the Customer Journey 55%
4 Use Interactive Dashboards 45%
2 Use Conversation Analytics 73%
3 Custom Data Exploration 27%

THE FINALISTS

2 Automate Agent Workflows 55%
2 Use Conversation Analytics 45%

THE CHAMPION

2 Automate Agent Workflows 55%

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Click here to view The Five9 CX Bracket Challenge
Tournament terms and conditions.



FIVE9 CX Bracket Challenge Leaderboard

See how you stacked up against the competition on the Five9 CX Bracket Challenge final leaderboard.

Rank
Username
Score
1
Scott M.
25
2
Jamie B.
23
3
Rich D.
23
4
Marty P.
21
5
Max B.
21
6
Tory H.
20
7
Becky D.
20
8
Greg H.
19
9
Michael M.
18
10
Matthew R.
18

WEBINAR

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