Employee Engagement

Will Customer Service Leaders Become the Next “AI Strategists”?

Customer service leaders will soon be able to credibly call themselves AI Strategists.

Tim Richter Sr Dir, Product Marketing

WEM or WFO? What’s the Difference, and Why Does It Matter?

Employee Engagement

Acronyms abound in contact center software. So what’s the difference between WEM and WFO?

Tim Richter Sr Dir, Product Marketing

Monitor and Manage the Metrics that Matter to Your Success

Employee Engagement

Contact centers have a wealth of information on operational execution and customer behaviors. That huge amount of data is both a blessing and a curse. It’s a blessing that powerful insights can be distilled out of the data. It’s a curse that there’s so much data it’s like finding the proverbial needle in the haystack.

Brian Spraetz Senior Product Marketing Manager

How Five9 wins with Sandler

Learn from our retail case study how our strong partnership with Sandler Partners has helped us continue to win in the enterprise space.

Mikaela Adolphus Partner Marketing Manager, Channel Partners

Turning the Healthcare Frown Upside-Down

Thomas John explains how today’s cloud contact centre AI technology can help the Healthservice overcome its challenges.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

REAL Tip – Using Bulk Updates to Overcome Onboarding Challenges

Employee Engagement

Find out more about how Five9s APIs, or processes like bulk uploads can help your business overcome onboarding challenges.

Will Walsh Technical Solutions Marketing Manager

Technical Solutions Marketing Manager

CX Summit Spotlight: Five9 Knows Workforce Optimization

Employee Engagement

Five9 WFO, which will be a hot topic at our upcoming CX Summit, allows for easy staffing forecasts and an adaptable platform to avoid the stress of spreadsheets.

Erin Wilson Dir., Technical Marketing

How Enterprises use Gamification and Performance Management to Drive Success

Employee Engagement

Learn how large enterprises use Five9 Gamification and Five9 Performance Management to drive success.

Natalie Mackay Product Marketing Manager

 ServiceNow and Five9: Starting with the End in Mind

Ray Kenny, Director Technology Alliances EMEA, discusses departmental workflows and how to automate them.

Ray Kenny Five9 Director Technology Alliances, EMEA

How to Create a Better Customer Experience through Employee Focus

Employee Engagement

Nick Glimsdahl, Director of Contact Center Solutions at VDS, joins Genefa Murphy to discuss his new book and all the reasons why the employee experience should be your main area of focus for a better customer experience.

Genefa Murphy Chief Marketing Officer

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