Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

5 Great Benefits of an Omnichannel Contact Center

Customer/Digital Engagement

But first, what is omnichannel? For the skeptics, it’s yet another buzzword and for the perfectionists, it’s a seamless way to deliver CX perfection across all available touchpoints, with full systems integration and incredible speed of response.

Andra Marin Marketing Programs Manager - EMEA

5 Omnichannel Lessons Learned the Hard Way

Customer/Digital Engagement

You just found discounted flights to your exciting summer destination. It may be taking a snooze on the white sand beaches of Hawaii or discovering ancient ruins in Greece. Regardless of the destination, you quickly book your flight in order to claim your discount.

Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

[PODCAST] 3 Proven Ways to Master the Customer Journey w/ Kerry Bodine

Customer/Digital Engagement

There’s been a resurgence in the focus on CX in recent years. A lot of businesses contribute it to millennials. But, in reality, good CX transcends generations. Turns out, everybody wants a better customer journey.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Cloud Contact Center Growth & Trends in EMEA w/ Sabine Winterkamp

Cloud

Is your business still avoiding the switch to the cloud? There are a few things you should know if you’re on the fence.

Michael Rose Senior Director, Brand and Corporate Communications

The Importance of Humanising the Customer Interaction

I know you’ve heard the phrase “get into your customer’s brain” way too many times. So many times, that it actually sounds to you more like a cliché than something you’d actually be able to do.

Andra Marin Marketing Programs Manager - EMEA

Making a First Contact New Year’s Resolution

If the term or metric in and by itself isn’t a good enough reason to kick off the New Year with a blog on “First Contact Resolution,” check out a few core stats to see how important this metric is within the contact center.

Paul Cowman Senior Director of Digital Marketing

With over 15 years of experience in digital media, Paul Cowman heads up the demand generation team at Five9.

Continuing the Conversation in 2020

During 2020 we will continue to explore the importance of the contact center in providing a more human experience and how technologies like AI will help empower this. This podcast series is dedicated to all practitioners that are committed to providing great customer service to their customers.

Michael Rose Senior Director, Brand and Corporate Communications

Five9 Blog

5 Great Benefits of an Omnichannel Contact Center

5 Omnichannel Lessons Learned the Hard Way

[PODCAST] 3 Proven Ways to Master the Customer Journey w/ Kerry Bodine

Cloud Contact Center Growth & Trends in EMEA w/ Sabine Winterkamp

The Importance of Humanising the Customer Interaction

Making a First Contact New Year’s Resolution

Continuing the Conversation in 2020

Call 1-800-553-8159 to learn more about Five9