Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Create a Culture of Continuous Improvement with Gamification

Continuously increasing efficiency in the call center can be a challenge. Consistent efficiency improvement can be obtained with a magic trick – the magic of competition.

Brian Spraetz Senior Product Marketing Manager

[PODCAST] Prioritize People and Humanize Your Business w/ Nick Delis

Five9

How many nights a year do you stay in a hotel? For a lot of us, not many. For Nick Delis, who was a guest on the That’s Genius! podcast recently, the answer is over 150 nights. Half the year.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

It’s Going to be a Great Year!

Five9

Welcome to 2020 – the beginning of a new year and a new decade of opportunity, partnership and growth!

Jake Butterbaugh Five9 Vice President, Global Channel Sales

[PODCAST] 2020: Customer Experience and the Contact Center

The contact center is the front door to every eCommerce business. And, you typically only get one chance to answer that door with a fantastic experience or risk losing that customer for good.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

[PODCAST] 2019: The Year of Growth, Human Experience, and Industry Redefining Technology w/ CEO Rowan Trollope

Cloud

It’s a common frustration for any customer who just can’t seem to make their way through an outdated maze of AI to reach a real human for help.

Michael Rose Senior Director, Brand and Corporate Communications

#MovingDay

Cloud
Five9

Moving to the cloud isn’t a question of if but when. When your #MovingDay comes, trust Five9.

Paul Cowman Senior Director of Digital Marketing

With over 15 years of experience in digital media, Paul Cowman heads up the demand generation team at Five9.

Aragon Research Recognizes Five9 with “Innovation Award” in the Intelligent Contact Center Category for the Second Year in a Row

Five9

Another year, another round of Five9 milestones to celebrate! As 2019 comes to a close, we can’t help but look back at all the accomplishments we have achieved in the past year.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.