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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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[PODCAST] Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland

How do you transition more than 100,000 contact center agents to a work from home setup? And, do it without sacrificing the customer experience?
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Stay Calm and Embrace the Chaos that is WFH

Stay Calm and Try Not to Scream While on Zoom is the title of my new self-help book which I’ve written since being in quarantine. With all the craziness that is going on now, I thought that I would share my work from home experience – illustrating how unglamorous life at home can be and the calm guy that my colleagues see during a Zoom meeting is far from the truly chaotic life that is my house.
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[PODCAST] Optimize Your Home Office Tech + Productivity w/ Declan Doyle & Peter Jacobsen

In all of the uncertainty of 2008, one company found their solution to cutting costs. A remote workforce. Poly has been perfecting this new normal for over a decade now.
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[WEBINAR] 3 Ways to Engage Your Work-From-Home Agent Workforce: Stay Connected with Your Customers

As COVID-19 continues to disrupt industries worldwide and create high pressure for customer service agents, keeping your work-from-home agents engaged and connected with your customers has never been more critical.
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How Five9 is Innovating with Google Cloud to help with COVID-19

Helping your customers during this time of disruption presents many challenges as well as opportunities. Whether your organization has been severely or mildly impacted by the changes brought on by the COVID-19 pandemic, you have likely found that it is more important than ever to keep your customers updated on changes to your business as your organization works to adapt to the new environment in which we are all now living.
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The Inevitability Of What Can Happen When You Work From Home

As a remote worker, I have always conducted most of my meetings from my home office. With years of expertise of video meetings going unexpectedly awry and how to handle these moments, today I am sharing a few stories of how to manage these inevitabilities – and perhaps a few laughs too!
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[PODCAST] Send in the Cloud: Work Better Remotely w/ Scott Kolman

Agility in the workplace is needed now more than ever. In a time of so many employees working from home, the benefits of the cloud are undeniable.

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