Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[PODCAST] Establishing Great CX Through Strategic Partnerships w/ Andre Schoeman

Cloud

It’s a little creepy when I consider how much information different companies have on me. But, when an agent from one of those companies uses the provided info to craft a unique experience for me… I have to admit it’s kind of nice.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Do You Have a Plan for Workforce Disruption?

In light of the COVID-19 pandemic, many businesses realized that were not prepared for any disruptions to normal workflows. However, the ones who had business continuity plans (BCP) in place were able to quickly conduct operations outside of their normal parameters.

Karen Bowman Senior Director of Channel Sales

Five9 Commitment to Canada

Cloud
Five9

Five9 is quickly becoming THE cloud contact center platform of choice for innovative Canadian companies.

Chris Silver GM & Vice President of Strategic Enterprise Sales, Canada

Chris Silver is the Five9 Regional Vice President of Enterprise Accounts in the Northest and Canada Regions. Chris believes success in the sales world can truly be achieved when you pair innovative products with strong customer relationship, honest expertise and ongoing trust.

[PODCAST] People Helping People w/ David Cashman

Employee Engagement

For a lot of people, work from home sounds like a dream. Roll out of bed, put on slippers, grab the coffee and the laptop and just sit in sweats on the couch all day? Who wouldn’t want that?

Michael Rose Senior Director, Brand and Corporate Communications

System Integrators are Delivering Incredible Customer Experiences with the Five9 Engagement Workflow Platform

In today’s hyper-competitive environment, the cost of acquiring new customers and creating long standing B2B or B2C relationships is even more critical to brand survival. Human experience engagement (now mostly from our homes/home offices) is the key differentiator for success.

Steve Plunkett VP, Global Systems Integrators

Zevas Communications Partners with Five9 to Migrate Its Global Contact Center to the Cloud

Cloud

Zevas Communications, a leading provider of outsourced and insource customer contact solutions, recently selected Five9 to power their contact centers across the globe. Today we are sharing a glimpse of our conversation with David Cashman, Chief Commercial Officer at Zevas Communications, to illustrate why Five9 was the perfect fit for Zevas.

Cindy Seto Customer Advocacy Manager

Cindy Seto specializes in customer advocacy, customer marketing and customer references. She has been a loyal GSW season ticket holder for over 10+ years and loves to use Wikipedia to catch up on TV series and movies by reading their summaries, her two toddlers keep her too busy so she streams her shows on her phone. She loves to cook and bake and enjoys taking cooking classes at Sur la Table. Cindy graduated from UC Davis with a bachelor’s degree - Go Aggies!

[PODCAST] Acquisitions and Applications: One Year of Success w/ Anand Chandrasekaran pt 1

The last time we had Anand Chandrasekaran on the That’s Genius! Podcast, he had been with Five9 for just over 100 days. Now, he’s closing in on his first year.

Michael Rose Senior Director, Brand and Corporate Communications

Five9 Blog

[PODCAST] Establishing Great CX Through Strategic Partnerships w/ Andre Schoeman

Do You Have a Plan for Workforce Disruption?

Five9 Commitment to Canada

[PODCAST] People Helping People w/ David Cashman

System Integrators are Delivering Incredible Customer Experiences with the Five9 Engagement Workflow Platform

Zevas Communications Partners with Five9 to Migrate Its Global Contact Center to the Cloud

[PODCAST] Acquisitions and Applications: One Year of Success w/ Anand Chandrasekaran pt 1

Call 1-800-553-8159 to learn more about Five9