Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

Cloud

In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

[WEBINAR] Leveraging AI to Improve Customer Care and Contact Center Efficiencies

AI and Automation

The benefits of AI in the contact center are endless. Not only does it reduce contact center costs and greatly improve efficiencies, but it can enable your agents to not to lose sight of what’s really important in the contact center: customer care.

Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

[PODCAST] Breaking Down the Silos w/ Mike Bourke

AI and Automation

During the pandemic, 75% of people have changed their preferred brands. With that kind of turnover, companies of all sizes absolutely must automate their processes to better track customer engagement.

Michael Rose Senior Director, Brand and Corporate Communications

Inference Takes Next Step Toward Democratizing Conversational AI

Five9

Five9 to acquire Inference Solutions - a letter from Inference Solutions CEO, Callan Schebella:

Callan Schebella CEO, Inference Solutions

Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.

What Customers Really Expect When They Contact Your Business

As leading companies have raised the bar on customer service in recent years, providing exceptional experiences across every aspect of the customer journey has become paramount to keep customers happy and coming back. But what does it really mean to deliver an exceptional customer experience (CX)?

[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

Cloud

Remember snatching the phone off the wall in the kitchen when you were a kid? What was so exciting about getting a call?

Michael Rose Senior Director, Brand and Corporate Communications

Customer service agent using tablet to communicate with customer

Doubling Down on Humanity in Times of Uncertainty

Five9

The global COVID-19 pandemic has resulted in social and economic turbulence that have come to define 2020. The effects of these events have fractured an essential bond between humans resulting in lack of trust. This gap is even larger between humans and organizations.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 Blog

[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

[WEBINAR] Leveraging AI to Improve Customer Care and Contact Center Efficiencies

[PODCAST] Breaking Down the Silos w/ Mike Bourke

Inference Takes Next Step Toward Democratizing Conversational AI

What Customers Really Expect When They Contact Your Business

[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

Doubling Down on Humanity in Times of Uncertainty

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