Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

How Delivering a More Human Customer Service Experience Drives Customer Loyalty

Consistently providing exceptional customer service is hard work, but well worth it. After all, we know that it is six times more expensive to win a new customer than it is to retain an existing one. Let’s explore a few Five9 success stories that have created more loyal customers.

The Five9 Features Streamlining the Insurance Industry

AI and Automation

Insurance providers already on the Five9 platform are more than equipped to handle customer service issues with key support from our intelligent software. Here’s why:

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

[PODCAST] Passing the Stress Test w/ Vikas Bhambri

In this brave new world of customer experience in a pandemic, what do thriving companies look like?

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

[WEBINAR] What to Expect In our Annual Fireside Chat Webinar with Rowan Trollope and Sheila McGee-Smith

On Dec. 8th at 11 AM PST, we will host our annual live fireside chat with Rowan Trollope and Sheila McGee-Smith. Our industry experts will look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year.

Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

Join us for the Virtual LATAM Five9 CX Summit 2020!

Events

On behalf of Five9, I’m thrilled to invite you to join our Virtual LATAM Five9 Summit this December. As AVP of Business, US East, EMEA, LATAM, and Canada, I will be hosting this informative program on utilizing the cloud to best support your company.

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

When it Comes to Artificial Intelligence, Practical is Powerful

AI and Automation

Practical AI’ means - no hype. No buzz words. No jargon. No false promises. Just tangible, accurate business results for companies of any size or scale.

Peter Milligan Senior Product Marketing Manager

Five9 Completes Acquisition of Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

Five9

We are excited to announce that Five9 has completed the acquisition of Inference Solutions, the market leading provider of intelligent virtual agents (IVAs) as of November 18, 2020.

James Doran Executive Vice President of Strategy & Operations

James Doran is the Executive Vice President of Strategy & Operations at Five9, responsible for advancing the company’s growth strategy and operational maturity to enable the organization to deliver on its promise. James is a widely respected veteran leader, having led multiple business transformations throughout his 20+ years in the industry.