Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[ON-DEMAND WEBINAR] Reset for the Next Normal: The 3 Core Technologies Required to Thrive

Employee Engagement

What is the new normal? And how can customer experience (CX) leaders ensure they are prepared for this next normal?

Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

Why You Should Focus on Your Customers, Not Your Competition

Five9

Customer service has quickly become a major company differentiator as a result of changing customer behaviors during the pandemic. How does a company best approach successfully navigating this change?

Rowan Trollope CEO

Rowan is a recognized Silicon Valley leader and has a depth of experience in software solutions and cloud innovation. He is a self-proclaimed geek and taught himself to program on a Commodore 64 at a local Radio Shack and holds a number of patents in computer security and operating systems.

[ON-DEMAND WEBINAR] 3 Reasons Why a Modern Omnichannel Strategy is Crucial for Today’s New Customer Service Landscape

Customer/Digital Engagement

As we continue to navigate uncertainty in this new era of customer service, here are 3 reasons that summarize why modernizing your omnichannel solution has never been more important:

Nicole Friedrich Marketing Specialist

[PODCAST] A Get Together with our New VP of Product Marketing at Five9 w/ Terry Fortescue

Employee Engagement

Today’s customers are more demanding than ever and they want to engage with a brand how and when on their own terms. This means that for businesses to succeed they need to step up their digital engagement strategies.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

What to Expect at Five9 CX Summit ‘20

Events

Bringing empathy to your contact center entails transforming your customer service through everything from the latest technology to finding creative ways to empower your agents. Five9 CX Summit has four different tracks to choose from that cover how to bring a human experience to different areas of your contact center. Here are the tracks offered at this year’s event:

Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

[PODCAST] The Five Things Nobody Will Tell You About Succeeding at Remote Work w/ Greg Hanover

Employee Engagement

COVID threw the world for a loop. Thousands of folks have been forced into remote work. It can be hard and not everybody is built for it. But if you’ve been forced into remote work, how can you get the most out of it?

Michael Rose Senior Director, Brand and Corporate Communications

[PODCAST] The 2020 Summer Internship Program w/ Lindsey Kelejian, Cecily Kruger, and Nico Yankovich

Five9

This is normally the time of year that the halls at Five9 are packed with our summer interns. And while a lot of other companies have done away with the summer intern program all together, here at Five9, we couldn’t possibly just not have our summer interns.

Michael Rose Senior Director, Brand and Corporate Communications

Five9 Blog

[ON-DEMAND WEBINAR] Reset for the Next Normal: The 3 Core Technologies Required to Thrive

Why You Should Focus on Your Customers, Not Your Competition

[ON-DEMAND WEBINAR] 3 Reasons Why a Modern Omnichannel Strategy is Crucial for Today’s New Customer Service Landscape

[PODCAST] A Get Together with our New VP of Product Marketing at Five9 w/ Terry Fortescue

What to Expect at Five9 CX Summit ‘20

[PODCAST] The Five Things Nobody Will Tell You About Succeeding at Remote Work w/ Greg Hanover

[PODCAST] The 2020 Summer Internship Program w/ Lindsey Kelejian, Cecily Kruger, and Nico Yankovich

Call 1-800-553-8159 to learn more about Five9