Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 CX Summit Is Going Virtual!

Events

Five9 is proud to announce that CX Summit is going virtual on September 16th! Join us to learn how to bring empathy and a more human experience to your contact center.

Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

[PODCAST] The Road to CX Summit w/ Ryan Kam

Events

Show of hands if you were booked to attend a conference this year that either canceled, or moved virtual?

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Andy Dignan Listed on “Top Gun 51 for 2020”

Five9

Five9 is thrilled when our employees are recognized as impactful leaders in the contact center industry. Andy Dignan, Senior Vice President of Global Partners, Professional Services, and International Sales for Five9, was recently listed on Channel Partners and Channel Futures “Top Gun 51 for 2020,” a list of the year's top channel leaders.

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

[PODCAST] The Best Mindset for CXOs in the Pandemic w/ Zeus Kerravala

Would you rather spend $1,000 on a laptop and 15 minutes on the phone with a rep or spend $800 on the same laptop but 5 hours on the phone getting passed from rep to rep?

Michael Rose Senior Director, Brand and Corporate Communications

[PODCAST] How Strategic Partnerships Make for Better CX w/ Walt Rossi

Cloud

Walt Rossi, Five9VP of Business Development, knows that it’s easy to say you’re in a working agreement with another company, but to combine your products into a solution that actually works for the customer is a whole other ballgame.

Michael Rose Senior Director, Brand and Corporate Communications

Tired of the Same Challenges? How a Ferry Company Brought their Customer Service into the 21st Century

Cloud

Companies, like people, often tolerate inconvenience and inefficient processes because the decision to change can be hard and daunting. But companies that decide to digitally transform find that leaving behind out-dated, 20th century technology, processes, and workflows has immediate rewards, including improving customer satisfaction.

Sabine Winterkamp Vice President of International Marketing

Why Five9: Hear From Our Summer 2020 Interns

Five9

To welcome our Summer 2020 Interns, we asked them why they chose Five9 and how they have begun to interact with the goal-setting and collaborative aspects of our Five9 culture as they start their virtual internships.

Cecily Kruger Communications and Social Media Intern

Cecily Kruger studies Communication at the University of Southern California. Throughout her studies at USC, she has focused on media and global communication practices. Cecily spent a year studying abroad in London and is thrilled to be interning at Five9.

Five9 Blog

Five9 CX Summit Is Going Virtual!

[PODCAST] The Road to CX Summit w/ Ryan Kam

Andy Dignan Listed on “Top Gun 51 for 2020”

[PODCAST] The Best Mindset for CXOs in the Pandemic w/ Zeus Kerravala

[PODCAST] How Strategic Partnerships Make for Better CX w/ Walt Rossi

Tired of the Same Challenges? How a Ferry Company Brought their Customer Service into the 21st Century

Why Five9: Hear From Our Summer 2020 Interns

Call 1-800-553-8159 to learn more about Five9