Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 CX Summit: Explore the Future of the Contact Center

Events

As consumers expectations are constantly changing, how do companies prepare to meet their customers’ ever evolving needs? What are the latest trends in customer experience and how can companies use this information to enhance their contact center?

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

[PODCAST] Getting Real with the Five9 Summer Interns

Five9

Deep in the trenches of getting their degrees, and ready to prove themselves, today’s interns run the gamut when it comes to backgrounds and roles. While I can’t speak to what intern life is like at Dunder Mifflin, or any other company, our most recent episode of the That’s Genius! podcast features 3 of our summer interns.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

Why Advertisers Need a Scalable Multichannel Call Center Experience Platform

Customer/Digital Engagement

How do we meet the customer where they are… all the time? The answer is simple: you need a scalable and reliable multichannel contact center.

Paul Cowman Senior Director of Digital Marketing

With over 15 years of experience in digital media, Paul Cowman heads up the demand generation team at Five9.

[WEBINAR] 5 Customer Experience Pitfalls to Avoid

Quality customer experience is vital for every business. However, enterprises continue to make common CX mistakes that often lead to agent turnover and the loss of key customer insights that are crucial to winning and keeping business.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.