Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Join us at the Zendesk Showcase in London

Events

The Zendesk Showcase lands in cities across the globe to bring customer experience leaders together, and on June 12th we will be heading to London. In just one day, Zendesk will share great conversations, product updates, and stories from innovative brands.

Sabine Winterkamp Vice President of International Marketing

5 Surprising Reasons Why you Need to Move your Contact Center to the Cloud (and 10 Unsurprising Reasons) Part 1

Cloud

The contact center industry is at an inflection point right now in its transition from premise based to cloud based. Analysts estimate that around 10% of contact center seats are now cloud based, and it is accelerating.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Five9 at CCW Vegas ’19!

Events

Five9 is excited to announce that we are heading to CCW Vegas at the end of June to celebrate 20 successful years of groundbreaking industry growth and innovation! Below we are sharing everything we have in store for #CCWVegas19:

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[PODCAST] How AI Will Provide the Ultimate Contact Center Experience

AI and Automation

When you think “contact center,” you probably think of static scripts. And being put on hold. But all that is about to change.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Five9 named a Leader in the First Aragon Research Globe for Intelligent Contact Centers

Five9

Aragon Research released their first ever Globe for Intelligent Contact Centers! I am proud to share that Five9 was named a “Leader” and received the highest ranking position on the ‘Strategy’ axis.

Jason LoGuidice Director Influencer Relations

Jason is passionate about helping Five9 drive the Influencer Relations program through innovative campaigns and engagements to grow revenue and bring timely and actionable market intelligence to the organization. Before to joining Five9, Jason spent 2 years at Polycom running the Analyst Relations program. Prior to Polycom, Jason spent four years at Cisco running AR Programs for the collaboration and advanced services portfolios. Prior to hi-tech, Jason spent more than a decade as a business development manager in the financial industry.

Why Haven’t You Moved Your Contact Center to the Cloud?

Cloud

To get all the benefits outlined in the Aberdeen survey results and much more, you have to have an intelligent contact center. The first step to creating an intelligent contact center is quite obvious – you’ve got to move to the cloud.

Peter Milligan Senior Product Marketing Manager

[PODCAST] The 2 Questions You Must Ask Yourself Before Launching Any AI Product

AI and Automation

What’s the strategy? A simple, but unmissable question for every product launch.