Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Dan Burkland: The Sky is the Limit

Events

Last week, the Five9 team flew down to Orlando, Florida for an epic week at Enterprise Connect 2019. Over the course of three days, theCUBE broadcasted 22 interviews live from the Five9 booth. Today we are recapping the highlights from Five9 President Dan Burkland’s interview:

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

Top Customer Contact Events You Have to Attend in 2019

Events

We’re excited to be packing our bags once again and heading out to some incredible customer service & customer contact events this year. Filled with great relationships, insightful knowledge on the industry and more, we can’t wait to attend! Check out the top ones we’re attending and why you need to attend, too.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 at Call & Contact Centre Expo 2019

Events

Five9 is heading to Call & Contact Centre Expo, one of Europe’s leading call and contact centre events that showcases the latest and most effective technologies and strategies to industry professionals who are looking to excel in the customer engagement world.

Sabine Winterkamp Vice President of International Marketing

Does CX Really Matter?

I spoke a few weeks ago at CCW2019 in Berlin about “The Voice of the Customer.” In essence, we discussed if CX is still important and how should organizations strive to continuously improve their customer experience offerings from their call centers, and how it measuring up towards today’s customer expectations.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Five9 Brings the Customer Love to Enterprise Connect 2019

Events

This year Five9 is pulling out all the stops for Enterprise Connect! If you want to be a part of the excitement, join us at one of our many #EC19 events.

Kendall Taylor Corporate Communications Manager

The Real Disruptor: A Customer-Centric Approach

Customer/Digital Engagement

A customer-centric company is more than a company that provides a good service. From the first interaction with your brand to the post-purchasing stage, customer-centricity means providing a great experience throughout. It is recognizing the behavior of customers, their needs and ensuring the entirety of your business is focused on meeting them.

Five9

[Webinar] Improving the Customer Journey with Workforce Optimization

Employee Engagement

On Tuesday, March 5th at 11 a.m. PT, I will be joined by Donna Fluss, President at DMG Consulting. We’ll be taking a deep dive into the latest and greatest WFO modules and trends that you can implement to help improve your WFO strategy.

Peter Milligan Senior Product Marketing Manager