Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[PODCAST] Outstanding Customer Experience Is Way Simpler Than We Make It Out To Be

Five9

Have you turned the “customer experience” into complex calculus? When it should really be more like 2nd grade math? Maybe even simpler?

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope

AI and Automation

Is your AI intuitive enough that customers actually look forward to engaging with your call center? If not, don’t worry. They will be--it’s only a matter of time.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

What Drives Brand Loyalty?

Customer experience has been increasing in importance across the business landscape for the past decade. It’s no longer enough to have a phenomenal product or service – the experience customers encounter along their journey has become paramount.

Ryan Kam Chief Marketing Officer

Ryan Kam is chief marketing officer at Five9, responsible for stewardship of the Five9 brand, and all aspects of marketing. Ryan is a passionate marketing leader who has elevated some of tech’s most storied brands, grown and managed industry leading award-winning marketing teams.

[WEBINAR] Practical Ways to Boost Agent Morale

Employee Engagement

Is agent morale a top challenge for your team? Providing extraordinary customer experience can be tasking to the most experienced agent. Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle.

Five9

When Is Too Much Technology Bad?

AI and Automation

With artificial intelligence taking the forefront of most industries, what is next? Will there be a time when too much technological innovation is bad?

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

The 1800 Pack Rat Customer Experience

Cloud

In the fast pace world of technology, it is often nice to be able to take a moment and check in with our customers to see the immediate impact of moving to the cloud and how Five9 supported them throughout the process.

Five9

[WEBINAR] Turn Your Call Center into an Intelligent Contact Center

Customer/Digital Engagement

Customers want to communicate with you anytime, anywhere, and over the channel of their preferred choice. They expect you to know them – their services, their needs, and their preferences. Meeting these heightened expectations requires an Intelligent Contact Center that allows you to deliver personalized experiences that build your brand and transform customer experience into customer love.

Five9

Five9 Blog

[PODCAST] Outstanding Customer Experience Is Way Simpler Than We Make It Out To Be

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope

What Drives Brand Loyalty?

[WEBINAR] Practical Ways to Boost Agent Morale

When Is Too Much Technology Bad?

The 1800 Pack Rat Customer Experience

[WEBINAR] Turn Your Call Center into an Intelligent Contact Center

Call 1-800-553-8159 to learn more about Five9