Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[PODCAST] The Future of the Contact Center is at CX Summit '19

Events

The contact center is set to change more in the next 5 years than in the past 25. Are you prepared for that?

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

5 Surprising Reasons Why you Need to Move your Contact Center to the Cloud (and 10 Unsurprising Reasons) Part 3

Cloud

Now that we have covered the not so surprising benefits of cloud, it’s time to dig into the good stuff. Interestingly enough, all five reasons are based on a simple truth: true multi-tenancy brings true benefits to all tenants.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

[PODCAST] Why Culture Isn't a Philosophy - It's a Daily Activity

Five9

Company culture. You’ve probably already seen that topic in your feed today. Here’s the deal: Company culture isn’t a philosophy. It’s an activity.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

The Future of Customer Engagement in Financial Services

Events

With the Digital Revolution continuing in the financial sector, customer expectations are now higher than ever. With so many options available at their fingertips, maintaining flexibility and keeping a competitive advantage has become top priority for companies.

Chris Silver GM & Vice President of Strategic Enterprise Sales, Canada

Chris Silver is the Five9 Regional Vice President of Enterprise Accounts in the Northest and Canada Regions. Chris believes success in the sales world can truly be achieved when you pair innovative products with strong customer relationship, honest expertise and ongoing trust.

5 Surprising Reasons Why you Need to Move your Contact Center to the Cloud (and 10 Unsurprising Reasons) Part 2

Cloud

In Part 1 of our Reasons to Move to the Cloud Series, we covered the first five of our ten unsurprising reasons you need to move your contact center to the cloud. Let’s be honest – we didn’t share anything groundbreaking. They were all pretty much table stakes in cloud tech. These next five benefits are unsurprising, but are particularly relevant to contact center:

Jonathan Rosenberg Chief Technology Officer

Five9 CFO, Barry Zwarenstein, Wins 2019 CFO of the Year Award

Five9

Please join us in congratulating Barry Zwarenstein for being named the 2019 Bay Area CFO of the Year for the small to medium public company category!

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope, Part 2

AI and Automation

On today’s episode of That’s Genius! podcast, Michael Rose continues his interview with Five9 CEO, Rowan Trollope, as they discuss what the future holds for the contact center in an increasingly automated world.