Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

The Horrors of Bad Customer Service and How to Avoid It

Employee Engagement

It’s no surprise that bad customer service can make even the most understanding customer run for the hills. To avoid the horrors of bad customer service, below we are sharing our tips for empowering agents to provide great customer service.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 to Present at CallMiner LISTEN 2018

Events

Next week Five9 will be heading down to Clearwater Beach, Florida to catch some waves with our fellow Forrester Wave Leader, CallMiner! Between enjoying the sunshine and hitting the beach, Five9 is excited to announce that we will be presenting at CallMiner LISTEN 2018.

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

Customer Service Team Is Your New Sales Team

Customer/Digital Engagement

Today, 86% of consumers quit doing business with a company because of a bad customer experience. Hence, there is no place for bad customer service if you want to compete with the big dogs and retain your customers.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Five9 Brings Home “Best CX Solution” from UC Awards 18

Five9

Some years can feel like an eternity, others go by in a blink of an eye. 2018 has felt like a bit of both.

Five9

Rowan at Dreamforce 2018: “The contact center will change more in the next 5 years than the past 25 years combined”

Events

Telling a room full of Dreamforce attendees that customer service has become worse could be considered a risky move.

Five9

National Customer Service Week: Five Stars for Five9

Five9

The first week of October means the beginning of pumpkin spice and sweater weather, but more importantly it’s National Customer Service Week. In recognition of this week, we’ve compiled a few Trustpilot reviews that embody the Five9 customer experience – because who better to hear from than our customers themselves.

Kendra Riley Vice President of Enterprise Account Management

Kendra Riley is the Vice President of Enterprise Account Management at Five9

Five9 Trailblazers Showcased at Dreamforce 2018

Events

During Dreamforce 2018, we spotlighted Five9 customers who are innovating and trailblazing to create better contact center experiences. Below we are sharing why these trailblazers deserve a round of applause:

Five9

Five9 Blog

The Horrors of Bad Customer Service and How to Avoid It

Five9 to Present at CallMiner LISTEN 2018

Customer Service Team Is Your New Sales Team

Five9 Brings Home “Best CX Solution” from UC Awards 18

Rowan at Dreamforce 2018: “The contact center will change more in the next 5 years than the past 25 years combined”

National Customer Service Week: Five Stars for Five9

Five9 Trailblazers Showcased at Dreamforce 2018

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