Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

A Day in the Life: Meet Tyler

Five9

Meet Tyler! After the day brought him many surprises, the brands and companies he relies on to be there for him ensured his sick day was still a productive day.

Mady Engelhart Corporate Marketing Intern

A Day in the Life: Meet Sophia

Five9

Meet Sophia! Just as she relies on these companies in her daily routine, these enterprises rely on Five9 every day to provide superior customer experiences to consumers.

Mady Engelhart Corporate Marketing Intern

Challenges and Opportunities of the Ever Changing Customer Interactions

Customer interactions have drastically changed in the last couple of years. Today you see more interaction channels, more convenience, more devices - most can relate to always-on.

Sabine Winterkamp Vice President of International Marketing

[Webinar] 5 Stepping Stones to Practical AI in the Contact Center

AI and Automation

I will join Sheila McGee Smith, renowned contact center industry analyst, for a lively discussion about how you can prepare your organization to take the next step toward implementing practical, business outcome-driven AI capabilities in your contact center.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Five9 Customer Advisory Board Meets to Share Insights, Collaborate, and Network

Five9

Our Customer Advisory Board brought together customers from nine industries to discuss trends, drivers and priorities shaping today’s contact centers.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[Video] Five9 Genius Introduced in Spring Release 2018

AI and Automation

Five9 Genius is designed to bring practical AI to the contact center, and is a core layer within the platform enabling pervasive intelligence throughout Five9 applications.

Five9

The Future of CX is Bright - Zendesk Recap

Events

Much like the city (Copenhagen) in which he founded the company ten years ago, the way that Zendesk is redefining customer service through their modern design and futuristic approach still holds true today through the innovative brands that they work with and whom we heard from at these events.

Scott Black