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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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5 Ways to Show Your Customers Some Love

If you’re feeling overwhelmed and need some Valentine ideas, here are five ways to show your customers the love this February and all year long.
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Congratulations Wendell Black! 2nd Consecutive Year Winning CRN’s Channel Chief Award

Wendell Black, VP Global Channel & International Business, Five9 has been recognized in this year’s CRN Channel Chief list for the second consecutive year.
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Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 2]

Sheila McGee-Smith presented at the Five9 2018 Sales Kickoff discussing her insights about the contact center industry and the upcoming forecast for this year.
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Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 1]

McGee-Smith recently spoke at the Five9 2018 Sales Kickoff sharing her insights about the contact center industry and the 2017 forecast.
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2017 Year in Review: Top 6 Industry Recognition Articles

As for a year in review of Five9 milestones, here are my favorite articles that capture these 2017 memorable moments.
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2017 Year in Review: Top 6 Customer Success Blogs

Something new I tried in 2017 was writing up customer success blogs spotlighting these customer successes.
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Calling All Contact Center Professionals: Submit For The Excellence Awards

This year Five9 has the privilege to host the CCW Excellence Awards gala to honor the most innovative contact center solutions and individuals.

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