Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

How Client Expectations Have Transformed Systems Integrators

Cloud
Five9

As we move into 2022, Five9 is seeing a new kind of GSI emerge. Companies need a forward-thinking partner capable of responding to this dynamic environment.

How to Identify Operational Roadblocks and Reduce Agent Burnout

Employee Engagement

Let’s look at some of the top operational roadblocks that can lead to agent burnout and how contact center supervisors can reduce the risk.

Natalie Mackay Product Marketing Manager

New Year, New Expectations: 3 Takeaways to Stay Ahead

Five9

Here are 3 key takeaways on how to help stay ahead of new expectations in the new year...

Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

Five9 Knows Business Continuity: Disaster Proof your Contact Center

How can you, a business leader, disaster proof your contact center operations?

Erin Wilson Dir., Technical Marketing

First-Gen Series: Embracing Intersectionality

Five9

In our lives, it is impossible to ‘be’ only one thing; I am a devoted mother and wife, a loving daughter and sister, an Asian immigrant, a woman of color, a woman with a tech education in Electrical Engineering – a woman who started with little money and plenty of dreams when I moved to the US 23 years ago. The satisfying part about all of the many identities I carry is that I am unique: I am ‘Me’.

Jayashree Rajan VP, Digital Marketing

3 Ways Five9 Interaction Analytics Provides Insights Across your Voice and Digital Channels

According to the Five9 Customer Service Index 2021, “regardless of age, just over half (51%) of respondents prefer to interact with a company over the phone when contacting a business for general customer service issues.”