Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Cloud Security Benefits and the Public Sector

Cloud

John Davis from the Five9 Partners Team in EMEA checks out how UK Public Sector organizations benefit from the security benefits of cloud based applications in his latest blog. Read on.

John Davis Channel Director, EMEA

As Channel Development Director, EMEA, John supports our partners, and also the EMEA Channel team from a Product, Technical perspective & rolling out incentive programs to drive growth within the EMEA Channel Ecosystem.

How Zendesk Sell and Five9 Fuel Frictionless Sales Cycles

Five9
Cloud

Five9 is excited to announce our latest enhancement to the Five9 and Zendesk partnership: the Five9 and Zendesk Sell integration.

Natalie Mackay Product Marketing Manager

Has the COVID pandemic sped-up Government and Public Sector adoption of Cloud Technologies?

Cloud

Thomas John from Five9 looks at how the Government and Public Sector in the United Kingdom have increased their usage of Cloud Technology brought about by the COVID-19 pandemic.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

First-Gen Stories: The Sky is the Limit

Five9

My educational journey has taught me that nothing is impossible. It taught me that integrity and hard work pay off, and that diversity makes the world a better place.

Kristen Aurelio Technical Program Manager

Contact Center Horror Stories

If you’ve ever worked in a contact center, you know that challenging customer behavior isn’t seasonal. But since October is a month of spooky and frightful things, we thought you might enjoy a few horror stories from the contact center realm.

Kim Austin Sr. Content Strategist

How WFO Reduces Agent Stress as Customer Service Becomes More Complicated

Employee Engagement

Now that agents are working remotely, it can be more challenging to know if they’re getting the coaching they need to be successful. Let’s look at how Five9 has integrated WFO into these core applications to reduce agent stress and streamline operations.

Natalie Mackay Product Marketing Manager

First-Gen Stories: College Teaches You How to Learn

Five9

I was the first woman on both sides of my family to graduate from college until well after I earned my degree in Industrial Engineering. Getting a degree in a male dominated field was not easy. There were many times I was the only woman in my classes, and the experiences I had when entering the workforce were similar.

Maggie Sievers Program Manager, Services