Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

3 Gründe, uns auf dem Contact Center Summit zu besuchen!

Events

Sie werden die Gelegenheit haben, die neuesten Trends im Bereich Contact Center Technologien zu entdecken und zu erfahren, wie die Technologie von Five9 Unternehmen dabei hilft, die von Kunden erwarteten Erfahrungen zu liefern und wie sie Ihre Agenten motiviert und unterstützt.

Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

Five9 and ServiceNow Combine AI Tools to Create Efficiency for Customers and Agents

Whether a customer engages with an IVA or a human service agent, Five9 and ServiceNow know how to ensure that you can provide a great experience.

Travis DeBell Regional Alliance Manager, Business Development

3 Ways Conversational AI is Transforming the Customer Journey

AI and Automation

Siri, Alexa, and Google Assistant have changed the customer experience forever. As consumers use these smart devices every day, they expect similar human-like and effortless automated conversations when interacting with companies. Hence, many contact centers are quickly adopting Conversational AI, to revamp the customer experience and automate routine tasks.

Ram Rajagopalan Senior Director, Product Management

How Consumer Preference and CX Have Changed since 2019

Since 2019, contact centers and customer-service functions had to quickly—and significantly—adapt as more of our daily lives moved to remote and online models. So, how did consumers rate their experiences?

Kim Austin Sr. Content Strategist

Reimagining the case for caller 26 in the queue

AI and Automation

EMEA Channel Development Director John Davis investigates the way Five9 IVA technology can help boost Customer Experience in your call center when used in conjunction with human agents through a fascinating UK use case.

John Davis Channel Director, EMEA

As Channel Development Director, EMEA, John supports our partners, and also the EMEA Channel team from a Product, Technical perspective & rolling out incentive programs to drive growth within the EMEA Channel Ecosystem.

The Five9 Vision for Partner Enablement: Align, Empower, Amplify, Accelerate

Five9

We recognize the importance of building a go-to-market strategy that invests heavily in our partner ecosystem. At the pace of growth that Five9 is experiencing, our partner ecosystem is more vital than ever. Over the last year, we have listened to our partners and delivered. Our strategy is simple: align, amplify, and accelerate with our Five9 partners. We are better together.

Virginia Anderson Partner Marketing Director, Partner Enablement

Turning CX Numbers into CX Insight

Employee Engagement

Thomas John from the Five9 Partner team investigates the potential of Workforce Optimization (WFO) in turning CX Numbers into CX Insight for vastly improved CSAT performance.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.