Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

CX Summit LATAM – Nov 9th 2021

Events

Em nome da equipe da Five9 LATAM, estou muito felizes em anunciar que estamos sediando nosso segundo CX Summit LATAM no dia 9 de novembro às 10h da manhã.

Luís Sirera Host & Enterprise Sales Director of Five9 LATAM

CX Summit LATAM – Nov 10th 2021

Events

A nombre del equipo de Five9 LATAM, me complace anunciar que vamos a celebrar nuestro segundo CX Summit LATAM, el 10 de noviembre a las 9:30 a.m. EST.

Angie Rivera Enterprise Sales Director

Localizing our CX Summit for LATAM Markets

Events

We look forward to localizing Five9 CX Summit for this year’s LATAM CX Summits. Join us on 9th November for our Portuguese edition, or on 10th November for our Spanish edition.

Sabine Winterkamp Vice President of International Marketing

Five9 Continues to Expand Unified Communications efforts becoming a Certified Microsoft Teams Solutions for Contact Centers

Cloud

The world of Unified Communications continues to be in high demand with employees working from anywhere and businesses adapting to this new style of work. Five9 has seen a surge in need for Microsoft Teams to integrate with the Five9 Intelligent Cloud Contact Center, and we have worked extremely hard to ensure we meet that demand for our customers.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Lower Your Agent Attrition with Proactive Contact Center Management

Employee Engagement

The role of a contact center supervisor or manager is tough. Leaders must juggle several strategic initiatives while fostering a supportive environment for agents. Dealing with high agent attrition rates adds even more stress for managers. Management plays a large role in creating the type of atmosphere and culture that keeps agents happy in their role. Here are some helpful, proactive ways you can drive higher agent engagement and, in turn, help to reduce attrition rates.

Natalie Mackay Product Marketing Manager

Five9 Knows Compliance: How the Cloud Helps you Shore-Up Practices and Secure Customer Data

If only life came with one of those Monopoly “get out of jail” free cards. Then we wouldn’t have to worry so much about things like compliance. But on the flip side, these compliance guidelines keep us safe. Let’s explore how today’s leading companies – large and small – leverage the Five9 Intelligent Cloud Contact Center to reduce stress, eliminate fines, and remain compliant.

Erin Wilson Dir., Technical Marketing

4 Ways to Make Every Agent a Super-Agent with Five9 CRM Integrations

Cloud

How can you help your agents become “super-agents”? There are lots of ways we can assist your agents so they can be their best. From implementing helpful applications to good old-fashioned coaching. However, a great place to start is connecting your agents with the treasure trove of customer information in your CRM.