Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Evolving Public Sector Self-Service for Next-Generation Citizen Experiences

AI and Automation

Learn how SLED agencies can deploy conversational AI technologies in practical, cost-effective ways to improve the citizen experience.

Patrice DeLorey Director, Global Channel Development – SLED Vertical

Patrice manages partner relations within the State and Local Government and Education vertical for Five9 Sales and Marketing.

Improve CX and Agent Productivity by Closing the Metrics Gap

Many CX leaders are facing a metrics gap – the space between collecting metrics and turning them into actionable change. We worked with the team at Metrigy to identify ways to close the gap.

Kim Austin Sr. Content Strategist

Five9 Channel Leaders Continue to Soar in 2022

Five9
Events

Two of our Five9 channel champions were recognized for their leadership, influence, and contributions to the partner community and their ability to lead and influence the partner channel community to elevated heights in 2022. 

Stacey Cole Sr. Director, Global Partner Marketing

Five9 Joins AT&T in the CX Revolution

Five9

We are thrilled to share that one of Five9’s most strategic partners, AT&T, took home the title of Five9 Global Partner of the Year! Not only is this award a reflection of the amazing year that Five9 and AT&T had together, but it’s also a signal of what’s to come.

Genefa Murphy Chief Marketing Officer

The Future of Contact Center Software and the need for speed!

Cloud

Five9 Vice President Partner Sales - International, Thomas John takes a ‘quick’ look at what unites the CX Top Guns in Europe and a new study from Five9 Partners Connect. Contact Center Software speeds into the Cloud.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

Dare to Reimagine: A Conversation on CX with Shep Hyken

How do you create customer amazement and bring people back to your business again and again? A good person to ask would be Shep Hyken, who officially holds the title of Chief Amazement Officer. So, we did. In the first episode of the Dare to Reimagine podcast, Five9 Chief Marketing Officer Genefa Murphy talks with Shep Hyken, practitioner, speaker, and New York Times and Wall Street Journal bestselling author.

Kim Austin Sr. Content Strategist

How to Interview a Five9 IVA for a Role in Your Digital Workforce

AI and Automation

Five9 built an Intelligent Virtual Agent that knows a lot about itself. Richard Dumas explains how we created it – and how you can build an IVA that knows all about your business.

Richard Dumas VP of AI Product Strategy