Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

contact center agent at work in the office

How Five9 Drives True Industry Focused Solutions with Partners

Cloud

Going vertical isn’t a “nice to have” when it comes to delivering great CX in the contact center; it’s a must have and at Five9, our partners are helping us achieve this.

Walt Rossi VP Business Development

Walt Rossi is responsible for Five9’s ecosystem of technology partners and strategic alliances. Since joining Five9 in 2014, Walt has built partnerships with leading companies including Salesforce, Oracle, Microsoft, Zendesk and ServiceNow influencing over half of Five9’s new business. Before joining Five9, Walt has led marketing and business development teams for rapid growth companies including IBM/Demandtec, HP Software, Questra, Valdero, Kana, and Teredata. Walt holds a B.A.

Banner announcing CX Summit EMEA on May 12

5 Reasons Not to Miss our Second Annual Five9 CX Summit EMEA 2022

Events

Join us at Five9 CX Summit EMEA and see how the latest contact centre trends and innovations can help strengthen customer trust and loyalty.

Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

How AI will Shape the Future of Voice in CX

Whether it’s Siri, Alexa, or Cortana at home, or AI-powered virtual agents in the contact center, the way we interact and connect with each other and with companies now goes hand in hand with voice-based artificial intelligence.

Is your Public Sector Contact Center Prepared for Climate Change?

AI and Automation

Over the past several years, the words “natural disaster” have taken on new meaning.

Patrice DeLorey Director, Global Channel Development – SLED Vertical

Patrice manages partner relations within the State and Local Government and Education vertical for Five9 Sales and Marketing.

CCaaS Services Checklist: 7 Must-Ask Questions to Evaluate a Provider

Five9

Customer experience (CX) is mission-critical to any business. So, selecting the right contact center partner can be a daunting task. Companies spend a lot of time doing due diligence on the feature requirements and which vendor can meet their unique needs.