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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Intern class of 2022

Five9 Summer Intern Spotlight Series: Nathan Stephenson

Five9 is honoring interns, like Nathan, in celebration of National Intern Day on July 28th.
Sarah Joven
Sarah Joven Corporate Communications Intern

Intern for the Five9 Corporate Communications and Brand team, supporting media relations, thought leadership, and corporate blog programs. 

Working together with AI

How Collaborative Intelligence Creates New Roles for Agents

As AI and humans work together to improve the customer experience, new, exciting roles are emerging for contact center workers.
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Natalie Mackay Product Marketing Manager
Intern class of 2022

Five9 Summer Intern Spotlight Series: Charlotte Glass

This summer, Five9 was pleased to welcome 58 interns to the intern class of 2022! These bright, young professionals have brought new perspectives into their work at Five9 while developing their talents with the Five9 team. The internship program encourages growth, learning, and contribution under the motto “Do Great Things." We look forward to witnessing our interns’ achievements throughout the summer and allowing them to grow, learn, and contribute in their own unique ways.  
Sarah Joven
Sarah Joven Corporate Communications Intern

Intern for the Five9 Corporate Communications and Brand team, supporting media relations, thought leadership, and corporate blog programs. 

unlock true power

Collaborative Intelligence in Contact Centers: The "And" not "Or" Approach

How practical AI and analytics increase customer loyalty and improves employee retention in the age of digital transformation.
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Genefa Murphy Chief Marketing Officer
colorful pawns

The Power of Partnering to Embrace Market Demand

Thomas John reflects on an innovative new Five9 partner option within the EMEA Geography.
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Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

Intern class of 2022

National Intern Day Spotlight Series: Calvin Kamson

Five9 is celebrating interns like Calvin Kamson in celebration of National Intern Day on July 28th.
Sarah Joven
Sarah Joven Corporate Communications Intern

Intern for the Five9 Corporate Communications and Brand team, supporting media relations, thought leadership, and corporate blog programs. 

Five9CXSummit

CX Summit Spotlight: Five9 Knows Workforce Optimization

Five9 WFO, which will be a hot topic at our upcoming CX Summit, allows for easy staffing forecasts and an adaptable platform to avoid the stress of spreadsheets.
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Erin Wilson Dir., Technical Marketing

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