Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Turning the Healthcare Frown Upside-Down

Thomas John explains how today’s cloud contact centre AI technology can help the Healthservice overcome its challenges.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

Five Key Themes that Defined Five9 CX Summit 2022

Events

Five9 CX Summit explored buzzworthy technologies like AI and analytics, employee engagement, and the future of the contact center.

Suzie Linville Sr. Corporate Communications Manager

Sr. Corporate Communications Manager

REAL Tip – Using Bulk Updates to Overcome Onboarding Challenges

Employee Engagement

Find out more about how Five9s APIs, or processes like bulk uploads can help your business overcome onboarding challenges.

Will Walsh Technical Solutions Marketing Manager

Technical Solutions Marketing Manager

REAL Tip – Seamlessly Integrate your CC to Multiple CRMs (Customer Relationship Management) Simultaneously

Cloud

Empower your agents by integrating your CRM with the contact center to improve CX and employee experience.

Will Walsh Technical Solutions Marketing Manager

Technical Solutions Marketing Manager

CX Summit Spotlight: Five9 Partners Showcase CX Solutions for Real Life

Events

Alongside 40 partner sponsors, Five9 will highlight innovative solutions at CX Summit.

Stacey Cole Sr. Director, Global Partner Marketing

School's Out for Summer!

Five9

Five9’s 1st UK Work Experience student, Jack Plant, looks back on the memories he made during his time with us and shares his top 5 tips for anyone about to start their placement.