Gamification is an increasingly critical play for today’s call centre Managers. Get it right and agent loyalty, retention and call centre profitability soar. Mark Plant from Five9 Reimagines CX with gamification and more than a little help from Five9 Partner friends at Telefónica Tech UK&I.
Five9’s 1st UK Work Experience student, Jack Plant, looks back on the memories he made during his time with us and shares his top 5 tips for anyone about to start their placement.
Our EMEA Senior Partner Marketing Manager Mark Plant talks about his personal pride in the recent Burley RUFC sponsorship announcement and provides those unfamiliar with Rugby Union with a comical overview.