Exponential-e and Five9: Partnering to Bring Joy to CX
July 24, 2023
The ways in which we communicate and collaborate must continue to evolve, with the contact center becoming the focal point of many organizations' customer communication strategies. Five9 is excited to announce that we are expanding our partner ecosystem with a new partnership with Exponential-e to further solidify the evolutions of Exponential-e UC and CC solution portfolios to design and deliver customer transformation for clients.
“Exponential-e’s commitment to customer service has always stood out to us, and we’re delighted to be partnering with them – not just to explore the full potential of these new solutions, but to ensure the human element remains at the heart of every customer interaction.” – Thomas John, VP International Partner Sales,Five9
Navigating the world of technology within the contact center can be a minefield, and with an organization’s customer experience at stake, it is important to make the right investments and decisions. Together, Exponential-e and Five9 can help you navigate these challenges and develop a clear roadmap around your organization’s strategy and goals.
Exponential-e and Five9 are working together across the private and public sectors to accelerate the customer journey, designing, and delivering solutions that optimize the experience across every channel – empowering agents to deliver fluid and joyful outcomes, while ensuring productivity and well-being are maintained. The Five9 intelligent CX platform plays a key role in this journey, providing Exponential-e’s own specialists with a range of leading-edge tools to support modern organizations’ increasingly sophisticated CX requirements.
Exponential-e and Five9 share several common values, including a focus on reliability, security, innovation, and a commitment to service excellence, all delivered through a consultative approach. This partnership marks the next stage in the evolution of Exponential-e’s UC and CC solution portfolios, providing their teams with the means to design and deliver customer service transformation for clients.
“Customer service has always been part of our company DNA, and partnering with Five9 was simply a logical next step. When we combine these tools with the right people and processes, I expect the results to be genuinely transformative for our customers, and their customers in turn.” – Gareth Hayes, Head of UC & CX, Exponential-e
Five9 is happy to welcome Exponential-e to the Five9 partner family and we look forward to delivering joyful CX experience together. Learn more about the Exponential-e and Five9 partnership here.
