Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Jake Butterbaugh Honored on Inaugural Channel Futures Channel Leaders List

Five9

Contact Five9 today to learn how you can become a partner.

Stacey Cole Sr. Director, Global Partner Marketing

Benefit from Five9 Certification on ServiceNow Tokyo Release

Cloud

Five9 and ServiceNow are delighting customers with amazing service experiences.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

How Automation Makes Patient Care More Personal and Efficient

AI and Automation

Get results by adding IVAs and automation to your patient communication strategy. Five9 makes it easy with our low-code IVA builder, which includes a library pre-configured healthcare tasks for booking appointments, test results, prescription management and more.

Erin Wilson Dir., Technical Marketing

Time to Lift Off from On-Premises and Move to the Cloud

AI and Automation

It’s time to leave the old legacy system, stop fearing change and move to the cloud for happier customers, employees and ROI

Suzie Linville Sr. Corporate Communications Manager

Sr. Corporate Communications Manager

Five9 Named as Best Places to Work for Women

Five9

Five9 named to Best Places to work again and here’s why...

Suzie Linville Sr. Corporate Communications Manager

Sr. Corporate Communications Manager

Sport has the Power to Change the World

Five9

Our EMEA Senior Partner Marketing Manager Mark Plant talks about his personal pride in the recent Burley RUFC sponsorship announcement and provides those unfamiliar with Rugby Union with a comical overview.

Mark Plant Sr Partner Marketing Mgr

Mark Plant is the Senior Five9 Partner Marketing Manager for the EMEA Region.

The Contact Center Market Continues to Recede from On-Premises Systems

Cloud

The market is seeing the inevitable retreat from premises-based systems in both number and the investments made in them – all while the cost to keep them working increases.

Jon Anderson Senior Director, Marketing

Jon Anderson has worked in contact center marketing for 25 years for several manufacturers – most are still in business. He began in marketing communications and worked his way into technical marketing. He’s also worked from home for 15 of those years and for Five9 since 2018.