Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Real Tip – Measuring the True Cost of a Technical Account Manager

Five9

Why don’t more companies use technical account management services? With many companies charging anywhere from $300-$500/HR, for TAM services, who can blame a business for having the same knee jerk reaction I did? Spoiler alert: TAMs are worth it.

Erin Wilson Dir., Technical Marketing

HHM: A Celebration with Food and Family

Five9

Cooking carries our stories, and our meals bring people together. This Hispanic Heritage Month, learn more about how our Five9 Hispanic American employees celebrate this month and what favorite recipe carries THEIR story. 

Alondra Mendoza Social Marketing Coordinator

Five9 is among the Best Workplaces in Technology™ in 2022

Five9

For the first time Five9 has been named to Great Place to Work® and Fortune’s prestigious list of the best places to work in tech, ranking 23.

Sarah Joven Corporate Communications Intern

Intern for the Five9 Corporate Communications and Brand team, supporting media relations, thought leadership, and corporate blog programs.

Accelerating Partner Success with a Greater Investment in Certification

Cloud
Five9

Enabling and empowering partners has always been at the foundation of the Five9 Global Partner Program and where Five9 continues to invest.

Stacey Cole Sr. Director, Global Partner Marketing

Five9 Enhances the ServiceNow Integration--Improving the Customer and Employee Experience

Cloud

Five9 continues to innovate with the ServiceNow team to enable both a better customer and employee experience. With the latest release, Five9 makes significant enhancements to its existing ServiceNow productized adapter, introducing Federated Routing, enabling presence sync across Five9 and ServiceNow. This integration leverages the ServiceNow Interactive Management System.