Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Discover the Latest Five9 Product Updates

How AI can Help Deliver Personalized and Fluid Customer Experiences

The ways customers engage continue to evolve. There is a huge shift toward self-driven, conversational, and personalized experiences across every channel.

Srinivasan Raghavan Senior Vice President of Product Management (AI, Automation & Digital Products)

Build AI platform and products leveraging AI & Automation that includes Agent Assist, Intelligent Virtual Agents, Work Flow Automation, Digital Engagement(Chat & Chatbots, Email, SMS, Video)

How to Clean Your CX Data When Moving to the Cloud

Five9 CMO Genefa is joined by two Contact Center experts to discuss proper migration moving on-premises Contact Centers to the cloud.

Genefa Murphy Chief Marketing Officer

Jake Butterbaugh Honored on Inaugural Channel Futures Channel Leaders List

Five9

Contact Five9 today to learn how you can become a partner.

Stacey Cole Sr. Director, Global Partner Marketing

Benefit from Five9 Certification on ServiceNow Tokyo Release

Cloud

Five9 and ServiceNow are delighting customers with amazing service experiences.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

How Automation Makes Patient Care More Personal and Efficient

AI and Automation

Get results by adding IVAs and automation to your patient communication strategy. Five9 makes it easy with our low-code IVA builder, which includes a library pre-configured healthcare tasks for booking appointments, test results, prescription management and more.