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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

IT department

Get Results: Say Goodbye to Bad IT Helpdesk Experiences

Five9 Workflow Automation helps deliver simple and effective IT Support.
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Erin Wilson Dir., Technical Marketing
LtN tool kit

Light The Night with Charity Champion: Wunmi Kamson

This year, our Employee Resource Group, BlatinX, is hosting their marquee fundraiser by supporting the Leukemia & Lymphoma Society's 2022 Light The Night fundraising walk. Learn more about our charity champion, Wunmi Kamson’s story.
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Alondra Mendoza Social Marketing Coordinator
cloud technology

Understanding Private and Public Cloud

Plan your migration to a best in class, trusted hybrid CCaaS (cloud Contact Center as a Service) provider like Five9.
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Erin Wilson Dir., Technical Marketing
African American woman on phone

Boost Your Nonprofit Success with a Cloud Contact Center

Move your nonprofit to a Five9 cloud contact center to improve your donor, volunteer, and staff experience
Kevork Hill
Kevork Hill Five9 Content Strategy Intern
Person in white shirt using a calculator

Real Tip – Measuring the True Cost of a Technical Account Manager

Why don’t more companies use technical account management services? With many companies charging anywhere from $300-$500/HR, for TAM services, who can blame a business for having the same knee jerk reaction I did? Spoiler alert: TAMs are worth it.
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Erin Wilson Dir., Technical Marketing
Hispanic foods

HHM: A Celebration with Food and Family

Cooking carries our stories, and our meals bring people together. This Hispanic Heritage Month, learn more about how our Five9 Hispanic American employees celebrate this month and what favorite recipe carries THEIR story. 
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Alondra Mendoza Social Marketing Coordinator
Group of people laughiing

Five9 is among the Best Workplaces in Technology™ in 2022

For the first time Five9 has been named to Great Place to Work® and Fortune’s prestigious list of the best places to work in tech, ranking 23.
Sarah Joven
Sarah Joven Corporate Communications Intern

Intern for the Five9 Corporate Communications and Brand team, supporting media relations, thought leadership, and corporate blog programs. 

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