Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

How a Public Sector Health Center Shifted to the Cloud in 48 Hours

Cloud

Lake County Health Department and Community Health Center’s digital transformation story is an excellent example of what happens when the right people find the right technology at the right time.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

Grow Trust in Your Brand with Consistency & Predictability

The majority of consumers would rather go to the dentist than call customer support. Shep Hyken explains how to avoid being “the root canal of CX.”

Genefa Murphy Chief Marketing Officer

Five9 Further Enhances AI Platform to Improve Customer and Agent Engagement

The latest enhancements to Agent Assist and Five9 VoiceStream will help businesses unlock the next wave of business transformation through collaborative intelligence.

Srinivasan Raghavan Senior Vice President of Product Management (AI, Automation & Digital Products)

Build AI platform and products leveraging AI & Automation that includes Agent Assist, Intelligent Virtual Agents, Work Flow Automation, Digital Engagement(Chat & Chatbots, Email, SMS, Video)

Why Collaborative Intelligence is the Future of Work

AI and Automation

Five9 believes that through collaborative intelligence, humans and AI will actively enhance each other’s complementary strengths. Read on to learn more.

Callan Schebella CEO, Inference Solutions

Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.

Secular tailwind of the pandemic: Picking up the pieces for our Healthcare providers

AI and Automation

Thomas John, leader of the International Partner Team for Five9, looks at how IVA technology can transform Healthcare Providers #CX by embracing AI technology.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

How SLED Agencies Can Improve Public Interaction

For the public, contacting state, local, or education (SLED) agencies has usually been a matter of finding the right number in a directory or navigating a lengthy list of IVR menu options only to reach a voice mailbox. As these agencies face the labor shortages and impacts of the Great Resignation, reaching a live person and getting answers can be even more frustrating.

Patrice DeLorey Director, Global Channel Development – SLED Vertical

Patrice manages partner relations within the State and Local Government and Education vertical for Five9 Sales and Marketing.

Five9 is proud to be a certified transparent company

3 Ways to Build Customer Trust by Embracing Transparency

Five9

Learn the relationship between transparency and customer trust, why it matters and best practices any business can apply to build it.