Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

 ServiceNow and Five9: Starting with the End in Mind

Ray Kenny, Director Technology Alliances EMEA, discusses departmental workflows and how to automate them.

Ray Kenny Five9 Director Technology Alliances, EMEA

How the Rainbow Became a Symbol for Pride – and Why it Matters

Five9

Show your support during Pride Month by committing time to understanding those in the community and how to be better allies.

Mikaela Adolphus Partner Marketing Manager, Channel Partners

4 Post-pandemic Changes in Healthcare Communications

The pandemic forced a lot of change, including accelerating key changes in healthcare. Read on for four examples.

Jeff Woodland Director of Vertical Marketing

Reimagine your Workforce with AI and Automation

AI and Automation

The importance of providing an excellent customer experience has been well documented – in consumer surveys, in analyst reports, and in the increasingly visible and honest feedback that today’s customers share across social media. The role that digital transformation plays in optimizing CX is also deeply understood. That’s why we recently launched the Five9 CX Maturity Model, a framework to guide enterprises through the next era of customer service in the contact center.

Richard Dumas VP of AI Product Strategy

How to Create a Better Customer Experience through Employee Focus

Employee Engagement

Nick Glimsdahl, Director of Contact Center Solutions at VDS, joins Genefa Murphy to discuss his new book and all the reasons why the employee experience should be your main area of focus for a better customer experience.