Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

6 Simple Steps to Evaluate your Gamification Cycle

Employee Engagement

We created a simple gamification cycle to evaluate the gamification strategies you currently have in place and show you how to implement new ones. This way, your contact center constantly evolves to create the highest level of agent engagement and performance.

Natalie Mackay Product Marketing Manager

New Certified Integrated Network Partner Program

Five9

Five9 is in the process of rolling out a series of new Partner Certification Programs! These programs – and the accompanying partner badges that signify certification – will demonstrate to customers that our partners have met certification requirements across varying sales and service specializations.

Maurice Da Silva VP Strategic Partner Development

What Makes a Good Customer Experience in 2021?

You have a hefty list of choices when it comes to identifying ways to improve the experience for your customers. New interaction technologies, improved workforce management, better use of data — the technology is always evolving and providing new opportunities to explore and implement.

Kim Austin Sr. Content Strategist

Five9 to Continue to Disrupt Markets and Transform Customer Engagement as a Standalone Company

Five9

Five9 announces that they will not be moving forward with proposed acquisition by Zoom.

Rowan Trollope CEO

Rowan is a recognized Silicon Valley leader and has a depth of experience in software solutions and cloud innovation. He is a self-proclaimed geek and taught himself to program on a Commodore 64 at a local Radio Shack and holds a number of patents in computer security and operating systems.

Five9 Knows Business Process Outsourcers

As a BPO, you must remain flexible enough to satisfy every client’s whim, while keeping costs in check and service levels satisfactory. Your success comes from managing to consistency in the business, all while providing a brand-match for your clients.

Erin Wilson Dir., Technical Marketing

What does Chrome Enterprise Recommended mean for your Five9 Contact Center?

Cloud

Ease of deploying a remote workforce and security of information are key considerations for many companies. These considerations apply equally to knowledge workers as well as contact center agents and supervisors.

Beatrice Casanova Sr. Director, Product Management

What is meant by an Engagement Capacity Gap?

Employee Engagement

Businesses today are in a tough place. Organizations must manage the increasing number of interactions and channels while balancing customer and employee expectations. Meanwhile resources tend to remain flat or even decrease. Huw Jones from Verint checks in and checks out what can be done.

Huw Jones Director, Solutions Consulting Verint Systems UK Ltd

Huw leads a specialist consulting team in EMEA who help customers choose and get the best from Verint workforce management (WFM) solutions.