Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

AI Is Not Your Next Competitive Advantage – The New CX Is

Explore how AI-driven CX is set to transform customer loyalty and retention, becoming the latest and greatest competitive edge in business.

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

Five9 Named a Finalist for the 2024 A.I. Awards

At Five9, we believe that AI is not just a tool but a transformative force that drives the future of customer experience. Our commitment to innovation is unwavering as we empower businesses to deliver AI-elevated, personalized experiences that set new standards for excellence. This dedication to advancing AI and CX is why we are thrilled to be recognized by the 2024 A.I.

Hannah Blackington Director, Corporate Communications

Road to Dreamforce Part 3: AI Use Cases with Five9 and Salesforce Service Cloud Voice BYOT

In my previous blog, Unlocking the Future of Contact Centers: The Power of Five9 and Salesforce Integration, I talked about updates to our Service Cloud Voice offering enabling Einstein AI. If you didn’t get a chance to read that, take a look before diving into this article.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Five9 Named to 2024 Fortune Best Workplaces in Technology List

At Five9, we view our people as our most valuable asset, and this fundamental belief guides our every action and shapes our approach to cultivating a positive workplace culture.

Tricia Yankovich

Blue background with white text "New Era of CX Award"

Why Your New Era of CX 2024 Award Entry Matters More Than You Think

One of the biggest joys of being VP of Customer Experience at Five9 is celebrating all our amazing customers who are rockstars at CX innovation! This year, we’re hosting the New Era of CX Awards to recognize, honor, and showcase organizations that are literally redefining CX and AI in their businesses. We want you to enter and, personally, I really want to read your story because YOU are why all of us at Five9 love what we do!

Jenn MacIver Edwards VP of Customer Experience

Elevating Joint Value to Transform CX in Our ServiceNow Partnership

As we continue to strengthen our partnership with ServiceNow, I’m thrilled to share some updates on our recent work and what’s on the horizon. Our collaboration with ServiceNow is reaching new heights, and I want to focus on three key areas that highlight the strides in innovation we’re making together.

Travis DeBell Director of Business Development

Road to Dreamforce Part 2: The Power of Five9 and Salesforce Integration

Organizations are constantly seeking ways to enhance their customer experience and streamline operations. This is where the powerful integration of Five9 and Salesforce comes into play – a product built off 15+ years of strategic alignment and over 1200 joint customers. Five9 is a top global ISV AppExchange partner with Salesforce, delivering unparalleled trust and customer success with one of the most robust Contact Center as a Service (CCaaS) integrations in the Salesforce ecosystem.