Road to Dreamforce Part 2: The Power of Five9 and Salesforce Integration

Organizations are constantly seeking ways to enhance their customer experience and streamline operations. This is where the powerful integration of Five9 and Salesforce comes into play – a product built off 15+ years of strategic alignment and over 1200 joint customers. Five9 is a top global ISV AppExchange partner with Salesforce, delivering unparalleled trust and customer success with one of the most robust Contact Center as a Service (CCaaS) integrations in the Salesforce ecosystem.

Empowering Contact Centers with Advanced AI Capabilities

Earlier this summer, Five9 announced the latest iteration of the Five9 for Service Cloud Voice BYOT, enabling Einstein AI in what represents the next evolution in contact center and customer service technology. By combining the power of Five9's intelligent contact center capabilities within the Salesforce Omni-Channel widget, our integration empowers contact centers to harness the advanced capabilities of Einstein AI. This dynamic duo boosts efficiency through real-time intelligence and automation, transforming how agents interact with customers and how customers experience service.

Einstein AI enables contact center agents using Service Cloud Voice with real-time transcription and next-best action recommendations to not only reduce noise, but also free up agent focus for customers, enhancing the overall customer service interaction for everyone.

Driving Success with Integrated Solutions

At the core of this integration is the commitment to driving success – a reflection of the larger mission Five9 and Salesforce share to reimagine customer success. The unification of Five9 and Salesforce technologies allows organizations to optimize their contact center operations, resulting in more efficient and effective customer service. By leveraging the power of Einstein AI, organizations can provide personalized, intelligent support that meets the evolving needs of their customers today.

The integration of Five9 with Salesforce's Data Cloud and Einstein 1 functionality provides organizations with a comprehensive solution that supports their investment in advanced technologies. This ensures that organizations are not only meeting the current demands of their customers but are also equipped for the future challenges they will face.

Looking Ahead

As organizations look to navigate the complexities of customer service, the partnership between Five9 and Salesforce provides the reliability they need. With a proven track record of success and a commitment to continuous improvement, this integration is set to redefine the future of contact centers.

For organizations looking to enhance their customer service operations, the Five9 and Salesforce integration offers a powerful, scalable solution that delivers real results. By leveraging the strengths of both platforms, organizations can achieve greater efficiency, improve customer satisfaction, and build a solid foundation for future growth.

Stay tuned for part 3 of the “Road to Dreamforce” series where I’ll dive into the AI use cases that help empower agents utilizing the joint solution.

Click here to learn more about the Five9 and Salesforce Service Cloud Voice integration and how it can empower your contact center with Einstein AI.