Five9 Named a BYOC Launch Partner at Dreamforce 2024
September 17, 2024
We’re thrilled to announce that Five9 has been selected as a premier launch partner for Salesforce’s Bring Your Own Channel (BYOC), an exciting new initiative with our Service Cloud Voice integration. This partnership marks another leap forward in empowering our joint customers with Five9 Messaging, offering greater choice and flexibility in communicating with customers. It also reaffirms our ongoing commitment to working with Salesforce to deliver world-class CX solutions, designed to elevate your contact center to new heights. Let’s take a look at how this next-level integration can benefit you.
What This Means for You
As a launch partner, Five9 is collaborating closely with Salesforce’s product teams to secure early access to BYOC. This exclusive opportunity allows our customers to experience BYOC firsthand while actively engaging with our Five9 Product team for feedback to shape next-gen features and functionalities that meet the needs of your organization. Here’s how you can benefit:
Exclusive Early Access: Be among the first to access the BYOC program, working with our Five9 product team to provide feedback that influences the final product. This ensures your integration always aligns with your unique business needs.
Tailored Support: Receive dedicated support from Five9 subject matter experts, who will work with you to create an integration tailored to your organization’s requirements, ensuring your contact center is future-proofed.
Competitive Advantage: As an early adopter, you can integrate Five9 Messaging into Service Cloud Voice before your competitors, giving you a competitive edge. This not only strengthens your CX capabilities but also keeps you at the forefront of customer service trends.
As a trusted Salesforce partner, Five9 works hand in hand throughout the development process to ensure that our integration meets the needs of our joint customers. By aligning closely during this development process, we deliver a solution ready to tackle your most common use cases while providing a seamless user experience.
With Five9 and Salesforce’s combined expertise in cloud-based CCaaS and CRM, you get the best of both worlds. This dynamic duo promotes continuous innovation in ensuring our joint solution meets the needs of your organization.
How to Join the Beta Program
Ready to elevate your Five9 and Salesforce integration? Sign up for the BYOC beta program and unlock new opportunities to better serve your customers. Whether you're looking to enhance communication channels, improve contact center operations, or drive efficiency, Five9 and Salesforce are here to help.
Want to learn more about how BYOC can transform your customer experience? Contact us today, and we’ll work with you to tailor this integration to your specific organization’s needs, ensuring you get the most out of your investment.
See It in Action
Experience BYOC firsthand with a live demo at Dreamforce 2024. Visit us at the Five9 booth (#302) to be among the first to see this exciting integration in action. With so much happening at the event, we’ve made easy to reserve time with a Five9 expert here. Hope to see you on the show floor!
