Beta Sign-Up: Five9 and ServiceNow Next-Gen CRM Integration
May 6, 2024
We are thrilled to extend an open invitation to all Five9 and ServiceNow customers to participate in our exclusive beta sign-up for Transcript Stream to enable Now Assist. Are you ready to take the next step with your customer service experience with generative AI?
At the intersection of innovative AI and seamless customer interactions lies the potential to revolutionize how organizations engage with their customers. This next step in our integration with ServiceNow can empower your agents with real-time intelligence, enabling them to focus on solving problems and delivering exceptional customer service.
Why Join the Beta Program?
Next-Gen Features: Five9 Transcript Stream seamlessly integrates with Now Assist, providing real-time transcription capabilities to enhance and streamline customer interactions.
Early Adopters to Innovation: Gain a competitive advantage with the next generation of CX and set your agents up for success.
Curate a Tailored CX: Personalize each experience for your customers to understand their needs and provide a solution in real time.
Your Voice Matters: Not only is voice a vital channel in the contact center, but it’s also your voice in shaping product development! With your direct feedback, you will help shape the integration to ensure it meets your unique business requirements.
Unifying Industry Strengths
Enhancing CX is at the core of both Five9 and ServiceNow. Five9 remains the power behind voice and contact center capabilities while seamlessly integrating with ServiceNow workflows to create a unified solution for customer service management. Through our productized integration, organizations can benefit from self-service options, a unified interface, workflow automation, and AI-powered efficiencies with the capability to address intricate cases that necessitate complex workflow solutions. By offloading low-value interactions, organizations can reduce service costs and expand their service capacity without increasing hiring needs.
Join Us Today
To participate in this beta program and unlock the full potential of the Five9 and ServiceNow CRM integration, reach out to your Five9 representative. We'll collaborate closely with you, provide ongoing training, and gather your valuable feedback to shape the future of these innovative solutions. Let’s work together to take your CX to the next level!
See It in Action
We’re providing a sneak peek at these upcoming feature enhancements at Knowledge 2024 in Las Vegas, May 7–9. Stop by booth #5447 and meet Five9 subject matter experts to see the latest and greatest. Hope to see you there!
