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Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

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Five9 Global Customer Success

Promote growth, build relationships, and improve CX with your trusted Five9 Global Customer Success team.
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Accelerate Digital Engagement Demo Video

Accelerate Digital to connect with customers anytime, anywhere

Today's customer engagement is more than connecting by phone. Providing the digital channels your customers want leads to better business outcomes. See how the Five9 Digital Customer Engagement Platform can bring joy back to CX.
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IDC MarketScape 2024 Vendor Assessment

Five9 Named a Leader in the 2024 IDC MarketScape

See why the IDC has recognized Five9 as a leader in the 2024 IDC MarketScape for Contact Center as a Service (CCaaS) software space.
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Woman on phone

Provide Better Customer Self-Service with Five9 Digital IVA

Join us for an exclusive webinar featuring Five9 experts as we delve into the critical role of digital self-service in today's customer-centric landscape. In a world where customers increasingly prefer digital channels, chatbots have emerged as a key player in providing seamless customer experiences and meeting modern expectations.
 
Despite the growing preference for self-service options, only 15% of customers have confidence in modern tools like chatbots. Building trust in these channels is crucial for improving efficiencies and deflecting mundane tasks.
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customer

Aprende Institute Delivers A+ CX to Students

The online education institute needed outbound capacity, reliable connectivity, and Salesforce integration. See how Five9 delivered all of that and more.
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case study

Crutchfield Boosts Customer Service with Five9 WFA

Consumer electronics innovator Crutchfield struggled with manual integrations, complex customizations, and other limitations of its on-premises contact center. See how Five9 delivered solutions to those challenges and more.
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Five9 Technical Account Manager (TAM)

Get the most out of your Five9 solution with an expert who’s dedicated to your success.
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AI in Healthcare E-Book

AI in Healthcare: How AI Drives Value For Five9 Healthcare Customers

A practical guide to measurably improve the patient experience, workflow efficiency, and overall success through self-service powered by AI.
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brief

Healthcare Payers Using AI Automation with Great Success Today

Payers can achieve higher star ratings by investing in member engagement platforms and handle open enrollment with ease using self service automation, all while reducing agent workloads.
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AI Enhances Your Patient Loyalty

Get consumers to become your patients by giving them the self-service communication choices they want to make appointments and refill prescriptions.
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Five9 IVA for Healthcare Providers

Place your patients at the center of their care experience with advanced self-service from Five9.
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Investment Priorities

Why Industry Leaders are Prioritizing AI Investment

In this webinar, our panel of CX experts will discuss practical strategies for investing in and implementing AI and what they see from our prospects and customers in today's market.

Join this webinar to learn:

  • Leading companies' contact center goals and priorities
  • How these companies are investing their budget in technology
  • Where to start on your journey with implementing AI

If you can't attend the live session, don't worry! Register anyway, and we'll ensure you receive the on-demand recording after the webinar.

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Improve Healthcare with Self-Service AI

Patients expect prompt, efficient, and effective progress using the contact center channel of their choice when they communicate with a healthcare provider. Five9 IVA delivers a seamless, frictionless customer experience.
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healthcare IVA video

Evolve Your Patient Experience with Five9 Self-Service Virtual Agents

See how Five9 Intelligent Virtual Agents outperform even the most efficient IVR systems, offering your patients voice and digital options.
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Five9 Administrator Console

Experience the ease and flexibility of managing the Five9 platform. 
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Your 5-Step Guide to Cloud Contact Center Migrations

The consideration factors have changed for customer service leaders contemplating cloud migrations. Many of the latest innovations that improve productivity and lower costs are now only available in the cloud. Learn to navigate cloud-based migration.
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salesforce and five9

Elevate CX with Five9 & Salesforce Service Cloud Voice

For 15+ years, Five9 has been a top global ISV AppExchange partner with Salesforce. Trust and customer success have been foundational, enabling 1,000+ joint customers with the most robust CCaaS integration in the Salesforce ecosystem.
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SNOW HC

Elevating the Patient & Provider Experience: Combine the Power of Five9 and ServiceNow

Ensuring that health systems prioritize delivering patient experiences akin to those seen in modern retail is a key objective, yet it poses significant challenges for many. Through seamless integration, the Five9 and ServiceNow patient communications solution enables health systems to streamline patient care at home, empower care navigators with actionable insights to provide better care remotely, and drive operational efficiencies throughout the entire patient journey.

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AI Slide

Introducing GenAI Studio: Click-to-Customize Generative AI for Your Contact Center

In today's dynamic landscape, GenAI has emerged as a game-changer, revolutionizing every facet of customer engagement. However, these features often come with predefined models and prompts that may not fully align with your organization's unique needs or customer base.

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service cloud voice byot product tour

Five9 for Service Cloud Voice BYOT

Discover how the power of Five9 and Salesforce Service Cloud Voice BYOT empowers contact centers with Einstein AI, increasing efficiency with real-time intelligence and automation.
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Metrigy MetriStar 2024

Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service 2024

Five9 was awarded the top provider award for Contact Center as a Service Platform in 2024 based on both customer ratings and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.
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Five9 Quick Assist

Optimize your Five9 solution with on-demand access to a team of contact center experts on an hourly basis.
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Five9

Elevating Customer Experience: Harnessing the Power of Five9 and ServiceNow

Delivering exceptional customer experiences remains a top priority for organizations across industries, but challenging for many to achieve. Through seamless integration, the Five9 and ServiceNow customer service solution enables organizations to streamline customer interactions, empower agents with actionable insights, and drive operational efficiencies throughout the entire customer journey.

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case study

Exact Sciences Achieves 45% Containment Rate

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact center solution — fast. See how Five9 came to the rescue.
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CCW 2023 Berlin - Collaborative Intelligence: The Future of CX

CCW 2023 - Collaborative Intelligence: The Future of CX

Nick Delis, SVP of International Sales at Five9, presents "Collaborative Intelligence: The Future of CX" at CCW 2023 in Berlin. Watch this recording in English to learn how combining the power of Artificial Intelligence and human agents is the future of customer service.
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Five9

How Super-Sod Boosted Revenue with Five9 and CallTower

Join us for this customer and partner success story webinar, where we sit down with Michael Mayak, Head of Customer Service at Super-Sod, and Rachell McConkie, Contact Center Product Owner at CallTower and discuss how Super-Sod improved their customer experience with Five9 and Call Tower.

Before implementation, Super-Sod sought a platform to support its rapid growth. After implementing Five9, they saw more efficiencies in training team members, improved NPS scores, and increased revenue generated per phone call.

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UC Integrations with Microsoft Teams

Five9 UC Integration with Microsoft Teams

Learn how you can transform your customer experience by uniting the best of your organization with the Five9 UC Integration with Microsoft Teams.
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zendesk

Five9 Adapter for Zendesk Integration

Discover how the seamless integration of Five9 Adapter for Zendesk can empower your agents to deliver exceptional customer service — all within a single workspace.
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Five9

WEM Trends to Improve Your Employee Experience

Join us as we sit down with Juanita Coley, CEO & Founder of Solid Rock Consulting, and chat about all things WEM and why companies should never neglect their employee experience.

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data sheet

Five9 Liftoff for Cloud-to-Cloud Migrations

As a result of market maturity, cloud-to-cloud migrations are becoming more common. Elevate your contact center with a faster, easier process than a premises-to-cloud migration.
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Cloud to Cloud migration whitepaper

Move to a Better Cloud

Cloud-to-cloud migration is more common than you might think. Dive into why businesses migrate to a new contact center vendor, the benefits of moving, and why the Five9 Intelligent CX Platform is right for you.
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Five9 GenAI Studio

Unleash the true power of GenAI for CX with a centralized hub for GenAI applications management.
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wem

Five9 WEM Salesforce Connector

Integrate Five9 Workforce Engagement Management (WEM) with your Salesforce system
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Five9

Generative AI: Technology Revolution Driving CX Transformation

Join us for an insightful webinar led by Sheila McGee-Smith as she navigates the transformative impact of generative AI on the ever-evolving customer experience (CX) landscape. Delve into the intricate details of how this cutting-edge technology is reshaping the way businesses interact with their customers, offering a deeper understanding of its implications and potential for revolutionizing CX strategies.

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Five9

How Businesses Are Leveraging CX Success to Beat the Competition

Tune into this webinar featuring a discussion with Robin Gareiss, CEO & Principal Analyst at Metrigy, as we delve into how leading enterprises are allocating their resources to enhance customer experience.

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metrigy-AI

Metrigy Report: AI in the Contact Center

Deep dive into conversational and generative AI strategy, adoption trends, and use cases. Uncover how AI elevates business metrics, drives operational efficiencies, and enhances KPIs. Gain valuable insights to capitalize on the evolving AI landscape.
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WEM-Zendesk-Connector

Five9 WEM Zendesk Connector

Integrate Five9 Workforce Engagement Management (WEM) with your Zendesk system.
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Aragon AI

Fireside Chat: The Truth About Conversational and Generative AI

Artificial Intelligence is rapidly evolving and GenAI and LLMs have dramatically improved the capabilities of conversational AI in the contact center. Previously limited to predefined responses, this technology  generates human-like conversations, enhancing natural engagement and interaction to deliver better CX. These AI systems understand and respond to customer queries in a more human-like manner and empower agents to be more informed, engaged, and focused on the customer’s needs with real-time intelligence and automation.

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The Aragon Research Globe™️ for Conversational AI in the Intelligent Contact Center (ICC), 2024 report named Five9 a Leader

Five9 Named a Leader in Conversational AI by Aragon Research for 2024

The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2024 report named Five9 a Leader.
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customer success without shadow

Customer Success Book 2023

The customer stories and quotes in this e-book highlight the challenges our customers have faced and share how Five9 helped them achieve their business objectives — creating valuable partnerships and delivering extraordinary experiences to their customers along the way.
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Find Your Cloud Contact Center for Higher Education

Today’s students, prospects, and parents expect fast, effortless communication with their higher education institution. Read this e-book to see how Five9 can help you with important considerations when moving your contact center to the cloud.
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Five9

Demo Webinar: Unlock CX Insights with Gen AI-Powered Five9 AI Insights

According to Aberdeen, 73% of contact centers struggle using data to achieve their CX and operational objectives. Generative AI tools offer immense opportunities to transform the contact center landscape and make actionable data, more accessible. At Five9, we are at the forefront of leveraging this powerful AI technology to enhance CX Insights.

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Five9 Case_Study Apex

Apex America Optimizes Its Agent Experience

As a business process outsourcer and leader of Latin America’s digital customer experience industry, Apex America needed contact center capabilities to keep pace with its growing workforce. See how Five9 met that need and then some.
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customer montage

Discover Joyful CX at Five9

Five9 is known for elevating both the customer and agent experience with its wide variety of solutions. Customers like Omaha Steaks, Alaska Airlines, PING, Hanna Andersson, and From You Flowers have significantly improved their contact center operations with Five9. Watch this video and learn how Five9 brings Joy to CX.
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12-Things-Your-Customer-Experience-Platform-Should-Do-Ebook-Aceyus

12 Things Your Customer Experience Platform Should Do For You

When utilizing a customer experience platform, there are multiple benefits and tools you should receive. In this eBook, you will learn the 12 things your platform should do for you and how a comprehensive customer experience platform can help your business.
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How Great Employee Experience Is the Foundation of Great Customer Experience

How Great Employee Experience Is the Foundation of Great Customer Experience

It is a unanimous understanding that to magnify your customer experience, you need to ensure a great employee experience. However, many call centers are overlooking the employee experience component and its role in customer experience.
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Hanna-Andersson

Hanna Andersson and Five9 Make the Perfect Fit

This children’s apparel and lifestyle brand is evolving its customer care center by embracing a variety of Five9 solutions.
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Ebook

A Contact Center's Guide to Customer Journey Mapping and Improving the Customer Experience

Are you ready to deliver a more meaningful, personal customer experience? Through customer journey mapping, you can provide customers with a better overall experience by pinpointing opportunities for growth and understanding the buyer’s emotions and goals.
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