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Contact Center Resources: Get to Know the Five9 Cloud

The Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX.

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CCW 2023 Berlin - Collaborative Intelligence: The Future of CX

CCW 2023 - Collaborative Intelligence: The Future of CX

Nick Delis, SVP of International Sales at Five9, presents "Collaborative Intelligence: The Future of CX" at CCW 2023 in Berlin. Watch this recording in English to learn how combining the power of Artificial Intelligence and human agents is the future of customer service.
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Five9

How Super-Sod Boosted Revenue with Five9 and CallTower

Join us for this customer and partner success story webinar, where we sit down with Michael Mayak, Head of Customer Service at Super-Sod, and Rachell McConkie, Contact Center Product Owner at CallTower and discuss how Super-Sod improved their customer experience with Five9 and Call Tower.

Before implementation, Super-Sod sought a platform to support its rapid growth. After implementing Five9, they saw more efficiencies in training team members, improved NPS scores, and increased revenue generated per phone call.

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UC Integrations with Microsoft Teams

Five9 UC Integration with Microsoft Teams

Learn how you can transform your customer experience by uniting the best of your organization with the Five9 UC Integration with Microsoft Teams.
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Five9 Adapter for Zendesk Integration

Discover how the seamless integration of Five9 Adapter for Zendesk can empower your agents to deliver exceptional customer service — all within a single workspace.
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WEM Trends to Improve your Employee Experience

Join us as we sit down with Juanita Coley, CEO & Founder of Solid Rock Consulting, and chat about all things WEM and why companies should never neglect their employee experience.

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Five9 Liftoff for Cloud-to-Cloud Migrations

As a result of market maturity, cloud-to-cloud migrations are becoming more common. Elevate your contact center with a faster, easier process than a premises-to-cloud migration.
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Cloud to Cloud migration whitepaper

Move to a Better Cloud

Cloud-to-cloud migration is more common than you might think. Dive into why businesses migrate to a new contact center vendor, the benefits of moving, and why the Five9 Intelligent CX Platform is right for you.
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Five9 GenAI Studio

Unleash the true power of GenAI for CX with a centralized hub for GenAI applications management.
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Five9 WEM Salesforce Connector

Integrate Five9 Workforce Engagement Management (WEM) with your Salesforce system
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Five9

Generative AI: Technology Revolution Driving CX Transformation

Join us for an insightful webinar led by Sheila McGee-Smith as she navigates the transformative impact of generative AI on the ever-evolving customer experience (CX) landscape. Delve into the intricate details of how this cutting-edge technology is reshaping the way businesses interact with their customers, offering a deeper understanding of its implications and potential for revolutionizing CX strategies.

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How Businesses are Leveraging CX Success to Beat the Competition

Tune into this webinar featuring a discussion with Robin Gareiss, CEO & Principal Analyst at Metrigy, as we delve into how leading enterprises are allocating their resources to enhance customer experience.

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Metrigy Report: AI in the Contact Center

Deep dive into conversational and generative AI strategy, adoption trends, and use cases. Uncover how AI elevates business metrics, drives operational efficiencies, and enhances KPIs. Gain valuable insights to capitalize on the evolving AI landscape.
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Five9 WEM Zendesk Connector

Integrate Five9 Workforce Engagement Management (WEM) with your Zendesk system.
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Aragon AI

Fireside Chat: The Truth About Conversational and Generative AI

Artificial Intelligence is rapidly evolving and GenAI and LLMs have dramatically improved the capabilities of conversational AI in the contact center. Previously limited to predefined responses, this technology  generates human-like conversations, enhancing natural engagement and interaction to deliver better CX. These AI systems understand and respond to customer queries in a more human-like manner and empower agents to be more informed, engaged, and focused on the customer’s needs with real-time intelligence and automation.

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The Aragon Research Globe™️ for Conversational AI in the Intelligent Contact Center (ICC), 2024 report named Five9 a Leader

Five9 Named a Leader in Conversational AI by Aragon Research for 2024

The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2024 report named Five9 a Leader.
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Customer Success Book 2023

The customer stories and quotes in this e-book highlight the challenges our customers have faced and share how Five9 helped them achieve their business objectives — creating valuable partnerships and delivering extraordinary experiences to their customers along the way.
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Find Your Cloud Contact Center for Higher Education

Today’s students, prospects, and parents expect fast, effortless communication with their higher education institution. Read this e-book to see how Five9 can help you with important considerations when moving your contact center to the cloud.
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Five9

Demo Webinar: Unlock CX Insights with Gen AI-Powered Five9 AI Insights

According to Aberdeen, 73% of contact centers struggle using data to achieve their CX and operational objectives. Generative AI tools offer immense opportunities to transform the contact center landscape and make actionable data, more accessible. At Five9, we are at the forefront of leveraging this powerful AI technology to enhance CX Insights.

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Five9 Case_Study Apex

Apex America Optimizes Its Agent Experience

As a business process outsourcer and leader of Latin America’s digital customer experience industry, Apex America needed contact center capabilities to keep pace with its growing workforce. See how Five9 met that need and then some.
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Discover Joyful CX at Five9

Five9 is known for elevating both the customer and agent experience with its wide variety of solutions. Customers like Omaha Steaks, Alaska Airlines, PING, Hanna Andersson, and From You Flowers have significantly improved their contact center operations with Five9. Watch this video and learn how Five9 brings Joy to CX.
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12 Things Your Customer Experience Platform Should Do For You

When utilizing a customer experience platform, there are multiple benefits and tools you should receive. In this eBook, you will learn the 12 things your platform should do for you and how a comprehensive customer experience platform can help your business.
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How Great Employee Experience Is the Foundation of Great Customer Experience

How Great Employee Experience Is the Foundation of Great Customer Experience

It is a unanimous understanding that to magnify your customer experience, you need to ensure a great employee experience. However, many call centers are overlooking the employee experience component and its role in customer experience.
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Hanna-Andersson

Hanna Andersson and Five9 Make the Perfect Fit

This children’s apparel and lifestyle brand is evolving its customer care center by embracing a variety of Five9 solutions.
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A Contact Center's Guide To: Customer Journey Mapping and Improving the Customer Experience

Are you ready to deliver a more meaningful, personal customer experience? Through customer journey mapping, you can provide customers with a better overall experience by pinpointing opportunities for growth and understanding the buyer’s emotions and goals.
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Five9 Agent Assist: Empower Your Agents with AI

Empower your agents and transform your customer experience. Agent Assist equips your team with AI-powered intelligence, boosting efficiency and satisfaction. This comprehensive guide explores capabilities, real-world examples, benefits, and use cases to supercharge your CX.
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ultimate-guide-contact-center-reporting

The Ultimate Guide to Contact Center Reporting

With all the advancements in contact center data tracking technology, companies struggle to connect that data and turn it into actionable KPIs. This eBook offers what you should know to increase CX and ROI.
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Five9 HyperCare Customer Support

We're committed to your business success with tailored premium support. Benefit from a high-touch "white glove" support model, empowering you to concentrate on your core objectives.
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The Contact Center’s Handbook for Hiring and Retaining Top Talent

E-book that offers seven key takeaways that will help employers hire the right people and deliver an optimal employee experience from the start.
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History of Communication and Future Trends

We examine the history of communications, how it can inform our future, the trends to look out for in your contact center, and how Five9 can help make your contact center future-proof.
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5 Reasons to Integrate Your Contact Center and UC

Learn how integrating your contact center and unified communications (UC) solution can create a more personalized and profitable customer experience.
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Nonprofit Company Modernizes Its CX

This nonprofit company struggled with a legacy contact center system that couldn’t keep pace with modernization and the need to provide omnichannel support. See how Five9 came to the rescue.
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Five9

How Arkansas Blue Cross Blue Shield Provides Omnichannel Experiences and Brings Joy to Customers with Five9

Watch this customer success story webinar where we sit down with Jason Henry, the Manager of Contact Center Technologies at Arkansas Blue Cross Blue Shield and discuss the adoption of Five9's solutions in their contact center.

Before Five9, Arkansas Blue Cross Blue Shield was struggling with reporting capabilities and identifying pain points within their IVR which was hurting their patient and member experiences.

Join the webinar to learn how Arkansas Blue Cross Blue Shield:

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Five9

5 Contact Center Predictions to Win in 2024

Your contact center is increasingly becoming the front door to delivering an exceptional customer experience. As we approach 2024, it's crucial to stay ahead of the curve and anticipate the emerging trends and challenges that will shape the contact center industry. Join us for an insightful webinar where we'll explore the top five predictions and trends for 2024.

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Five9 UC Integrations Overview

Combine the power of the Five9 Intelligent CX Platform with the UC solution of your choice. Seamlessly connect Five9 agents and UC users anywhere in the organization in real time to deliver exceptional customer experience.
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Five9 SMS

Customers expect to interact with you from a variety of channels, anywhere and anytime. Five9 SMS expands customer engagement with a low-cost, high-visibility outreach option.
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Five9 Messenger: Web Chat

Customers expect interactions from a variety of channels, anywhere and anytime. Five9 Messenger expands the scope and versatility of customer web chat interactions while reducing agent volumes and supporting more customers.
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Five9 Email

Five9 Email

Customers expect to interact with you from a variety of channels, anywhere and anytime. Five9 Email expands customer engagement and enables agents to move seamlessly between other interactions.
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Five9 Social Messaging

Five9 Social Messaging

Customers expect to interact with you from a variety of channels, anywhere and anytime. See how Five9 Social Messaging expands agent and customer engagement with a familiar customer outreach option.
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2023_Five9_Case_Study_HannaAndersson

Hanna Andersson Dresses for CX Success

The children’s apparel and lifestyle brand leveraged a range of Five9 solutions to take its customer service to new heights.
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Opus2023_ConversationalAI_Intelliview

Opus Research Names Five9 a Leader for 2023

Opus Research named Five9 a leader among conversational AI and enterprise intelligent assistant solutions. See why we’re a top provider and explore key findings on the future of the contact center.
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Gen Ai

Stay at the Forefront of AI

AI can address contact centers’ persistent challenges, while unlocking many new opportunities. Join our webinar to uncover tangible ROI from AI, backed by compelling Metrigy research, and understand how it can enhance customer interactions with your brand.  

Watch the webinar to learn:

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Frost & Sullivan Names Five9 a Leader for 2023

The 2023 Frost Radar™ report on North American enterprise contact centers named Five9 a leader in CCaaS. See why we’re a top provider and explore key findings on the future of the contact center.
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case-study-ball

Manufacturer Cuts Its Abandonment Rate

This global manufacturing company brought its contact center in-house and deployed Five9 within two-and-a-half months. As a result, the company improved its abandonment rate from 30% to 2% and hold times from 50 minutes to less than five minutes.
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Five9 AI Insights Demo Product Tour

Experience how the power of OpenAI delivers accessible and actionable conversational insights faster and more effortlessly than ever before. Automatically analyze and categorize your customer interactions to unlock conversation insights beyond operational data.
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Gartner® Magic Quadrant™ Names Five9 a Leader for 2023

See why Gartner recognized Five9 as a Leader in the 2023 Magic Quadrant for Contact Center as a Service.
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Five9 x Salesforce

How Five9 and Salesforce Revolutionize Customer Experience (CX)

Watch this webinar to learn how the contact center environment and customer expectations are shifting and the clear advantages and customer benefits when Salesforce and Five9 unite.
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Aragon Research Globe™ Names Five9 a Leader

Aragon Research named Five9 a leader among intelligent contact centers. See why we’re a top provider and explore key findings on the future of the contact center.
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Five9

How NexRep Harnesses the Power of the Gig Worker

Join us with guest speaker Teddy Liaw as we discuss how managing a gig workforce necessitates a different approach than managing traditional employees. Find out how businesses can gain access to top talent, increase agility, and cut costs by leveraging the power of the gig worker.
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