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Outsourcing

BPO Call & Contact Center: Outsourcing Solutions

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The Cloud Advantage for BPOs

With Five9 solutions in the cloud, business process outsourcers (BPOs) can scale operations as needed, turn on agent stations instantly, and align to changing business demands in real time — all while maintaining predictable costs. Five9’s cloud platform has been built from the ground up specifically for quick, easy deployments and maximum scalability. Easily manage the demands of multiple clients by quickly responding to fluctuations in staffing and traffic with Five9's outsourcing contact or call center.

Five9 is a pioneer in cloud contact center solutions that require little to no implementation time, so you can instantly add qualified agents and win more deals. Built-in CRM integrations and cloud APIs make it easy for you to connect to client processes, information, and reporting. Furthermore, your agents can be located anywhere — in your center or at their homes through contact center outsourcing. All they need is a computer, headset, and Internet connection. By taking complexity out of the equation, Five9 makes it easy for BPOs to focus on their business.

OnBrand24: Learn How Five9 Helped Lower Call Abandonment Rates By Nearly 30% 

Contact center outsourcing leader OnBrand24 struggled with an outdated on-premise system that couldn’t meet the demands of clients. See how switching to Five9’s flexible blended contact center solution helped them satisfy clients and take advantage of greater flexibility and scalability.

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Five9 was very easy to build. It took days rather than months — all the tools were there.

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Agent-Expert Consultation

Agile Staffing

Scale as needed, have agents anywhere and supervisors everywhere, and enjoy “pay-as-you-go” pricing. One phone call is all it takes to add new agents and line capacity. Outsource your contact center today to scale efficiently. 

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Agent Productivity

Five9 Active Blending automatically switches agents between inbound and outbound calls on a call-by-call basis according to your business rules. Active Blending increases productivity, agent engagement, and margins.

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Ongoing Support

Five9 stands by you 24/7 with ongoing support resources, even after your contact center is up and running. We are dedicated to your success. Extended support options are also available.

Bernard Saved Money and Improved Agent Productivity

Learn how Bernard (previously American Support) moved to a single, blended cloud solution from Five9 saving the company time and money while improving agent productivity, post-call processes, and capacity for future innovation.

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Based on our extensive analysis, we found Five9 to be the best value.

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Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritize Your Customers
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Customer-first

Adopt the cloud contact center to meet your business needs – not the other way around.

Explore Our Portfolio
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Completely-customizable

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards
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Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services
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Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Customer First

Image
Customer-first

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritize Your Customers

Completely Customizable

Image
Completely-customizable

Adopt the cloud contact center to meet your business needs – not the other way around.

Explore Our Portfolio

Always Innovative

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Always-innovative_661x373.jpg

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards

At Your Service

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99996

Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services

Call 1-800-553-8159 for More Information