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About Us Overview

Trusted Contact Center Provider

A Leader in Cloud Contact Center Software

Our Mission

Creating Powerful Customer Connections Since 2001

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Learn more about Five9 as a contact center company with a platform customers can depends on.

Our Story (so far)

From Visionary to Category Leader

Founded in 2001, Five9 led the cloud revolution in contact centers. Five9 rapidly gained momentum as
contact centers began to understand the potential of the cloud and started looking for alternatives to
traditional, premises-based solutions. Five9 has been leading the cloud charge ever since.

The Numbers

Measurable Excellence

Five9 is more than a call center solutions provider, with end-to-end digital engagement, analytics, workforce optimization, and AI and automation to increase agent productivity and deliver tangible business results.


years of cloud contact 
center experience


employees around 
the world


enterprise, mid-market, and SMB customers worldwide


concurrent agent seats 
(avg. as of Q4 '23)


billion call minutes 
recorded annually


global SI, channel, 
and technology 


Net Promoter Score 
(NPS) for professional services


concurrent agent seats 


Five9 Milestones



Five9 named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service
Five9 Recognized by Frost & Sullivan as a Growth and Innovation Leader in EMEA and LATAM
Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform
Five9 Earn Frost & Sullivan’s 2023 Enabling Technology Leadership Award
Five9 Earns Frost & Sullivan’s 2023 LATAM Competitive Strategy Leadership Award
BT and Five9 Expand Partnership to Accelerate Cloud Adoption for Contact Centers Globally
Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI
MCM Telecom, Five9 and XTT Mexico Announce Strategic Partnership to Deliver Integrated CX Solutions in LATAM
Five9 Opens New European Engineering Hub in Porto, Portugal
Received Glassdoor Employees’ Choice Award, Best Places to Work
Won 4th consecutive Aragon Research Innovation Award


Mike Burkland, long-time Chairman and former CEO of Five9, returns as CEO
Wins Best in Biz Award for Enterprise Product of the Year
Use of Five9 Intelligent Virtual Agent grows 180%
Named a 2021 UK’s Best Workplace
Named Leader in Aragon Research Globe for Conversational AI and Intelligent Contact Centers
Named Metrigy MetriStar Top Provider for Workforce Optimization Platforms


CEO Rowan Trollope named Top Executive for Cloud Computing by Stratus Awards
Selected to power largest COVID-19 testing organization in the US
Five9 scored 4.5 out of 5 in Gartner Peer Insights – 2nd highest in industry
Named leader in the Forrester WaveTM for Cloud Contact Center
Acquisitions: Inference Solutions (IVA) and Virtual Observer (WFO)


Barry Zwarenstein named Bay Area CFO of the Year
CEO, CFO, and IR earn top rankings in All-America Executive Team
Named leader in Gartner Magic Quadrant for CCaaS, 5th year
Acquisition: Whendu (Workflow Automation)


Introduced practical AI for contact center
Named leader in Gartner Magic Quadrant for CCaaS, 4th year
Named leader in the Forrester WaveTM for Cloud Contact Center


Dan Burkland promoted to President
Named leader in Gartner Magic Quadrant for CCaaS, 3rd year
Released comprehensive omnichannel experience and customer journey analytics
Summer Release 2017 makes the digital transformation of the customer experience seamless, scalable, and global.


Named leader in Gartner Magic Quadrant for CCaaS, 2nd year
Five9 launches Summer Release, the latest version of the Five9 Cloud Contact Center.
Five9 receives Frost & Sullivan Customer Value Leadership Award


Launches Freedom Release and the “simply smart” Agent Desktop Plus user interface
Named leader in Gartner Magic Quadrant for CCaaS


Five9 announces initial public offering on NASDAQ under ticker symbol FIVN


Five9 acquires SoCoCare, brings advanced social and mobile customer care to the cloud contact center
Launched new mobile app for supervisors and enhanced multichannel capabilities


Opened new worldwide headquarters in San Ramon, CA, to accommodate rapid company growth
Named one of the fastest growing tech companies in North America on Deloitte’s 2012 Technology Fast 500™


Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US (again)


Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US
Reached the 1 billion mark for annual run-rate of calls processed
Added speech recognition to the Five9 IVR
Introduced Five9 University, an online portal offering training and certification for users of Five9 virtual contact center software


Launch of a new sales, service and support organization to meet the growth of the cloud contact center market.


Introduced powerful predictive dialing, IVR self-service, advanced call routing, and enhanced reporting
Mike Burkland joins as president and CEO


500 customers milestone
Delivered cloud CRM integration with Salesforce
Delivered blended solution that dynamically manages inbound and outbound operations


Southeast Asia headquarters opened in the Philippines


Advanced IVR capabilities added to the VCC


First release of the Five9 Virtual Contact Center (VCC)


Began cloud contact center operations